topic Re: Service Drop-Outs in Plusnet Feedback

Service Drop-Outs

ellisdp — Sat, 29 Aug 2009 21:24:06 GMT

My internet connection drops for about 1-3 minutes every half hour or so, then comes back. It is very frustrating. It happened just now as I was trying to post this message.
This has only started happening in the past month or so - prior to that my service was stable for 2+ years.
I assumed it was my router, so have replaced the router, but find that it is still happening, so I assume it must be the service. As it happens I have also replaced my PC (for other reasons) in the past couple of weeks, and this also had no effect on the problem.
Any clues, anyone else suffering similar?

Re: Service Drop-Outs

VileReynard — Sun, 30 Aug 2009 12:24:48 GMT

Try monitoring your connection with software that will write out router stats to a file.
I'm using Routerstats which telnet's to the router every 30 seconds... - but there is other software...
You may see some kind of pattern - it could always be your internal wiring

Re: Service Drop-Outs

ReedRichards — Tue, 01 Sep 2009 10:03:43 GMT

Apart from your router and Plusnet's service, the problem could be something in your house that is interfering with the broadband signal.

Re: Service Drop-Outs

James — Tue, 01 Sep 2009 12:11:25 GMT

Hi,
Have you tried changing the filter and connecting the filter directly to the test socket behind the master faceplate?