topic Have you had a good experince with your PN Broadband contract this week ? in Plusnet Feedback

Have you had a good experince with your PN Broadband contract this week ?

mal0z — Fri, 28 Aug 2009 19:20:27 GMT

OK - a good point
Over on this thread - The Peckham Bouncer asked:
"And bare in mind your looking at messeges here from customers who have had problems..people wont be writing in saying, 'had a great week on plusnet this week, no problems thanks'..."
So just a light hearted survey to ask just that question of the regulars, and visitors.
Has this week been a good week for your Plusnet broadband service ?

Re: Have you had a good experince with your PN Broadband contract this week ?

Oldjim — Fri, 28 Aug 2009 19:26:01 GMT

Voted a good week - ignored the crawling forum

Re: Have you had a good experince with your PN Broadband contract this week ?

Santiago — Fri, 28 Aug 2009 19:29:11 GMT

odd niggle: been a bit choppy for me a few times browsing and I had some poor performance on voip (skype)

Re: Have you had a good experince with your PN Broadband contract this week ?

Steve — Fri, 28 Aug 2009 23:45:29 GMT

voted yes no problem at all :),been the same for me every week really,running smoothly with no hiccups

Re: Have you had a good experince with your PN Broadband contract this week ?

Spider — Sat, 29 Aug 2009 09:20:26 GMT

Just a niggle, the connection occassionally kept dropping. Profile now gone down from 6500 to 6000 to hopefully this will be more stable now (used to be on 6000 with no problems). Just a pity you can't say "stick at this level" because each time it goes up to 6500 the connection drop outs return.

Re: Have you had a good experince with your PN Broadband contract this week ?

VileReynard — Sun, 30 Aug 2009 12:27:31 GMT

Can we have a vote for "Plusnet have resolved a couple of long-standing problems, so at this particular moment in time, everything is peachy"?

Re: Have you had a good experince with your PN Broadband contract this week ?

Sun, 30 Aug 2009 12:57:47 GMT

Connection dropped once last night but soon back on with a bit of jiggling in the Network and Sharing Centre so voted for no problems as can't be sure it was down to PN anyway.
My connection is usually 100% reliable and I'm understandably very happy.

Re: Have you had a good experince with your PN Broadband contract this week ?

scootie — Sun, 30 Aug 2009 13:18:03 GMT

had a few problems this week with choppy throughput on 21cn but am sure if its BTw problem or not as a resync sorts it out to some degree.
as for PN ive no dealings with them this week. which is allways good

Re: Have you had a good experince with your PN Broadband contract this week ?

Quester — Sat, 05 Sep 2009 13:55:04 GMT

Apart from the DNS failures it's been ok. Nearly a month of using the Unlimited package and I think overall it was a good move from Premier 1.

Re: Have you had a good experince with your PN Broadband contract this week ?

HairyMcbiker — Sat, 05 Sep 2009 14:07:13 GMT

Well I haven't had any issues, any PN broadband either (Being on holiday)

Re: Have you had a good experince with your PN Broadband contract this week ?

Spruance — Sun, 20 Sep 2009 00:19:03 GMT

It's been ok for me too although the speed is marginally down and I notice that my BT profile has now gone back to 5Mb from 5.5Mb previously but no idea why that is. In contrast, for a brief period after midnight a few nights ago I was getting an extremely fast download speed but only for around 15 minutes. I wonder if this was BT tinkering with the line?

PS: I stand corrected. I've just visited the BT Speedtester site again and now my IP profile is down to 4500 kbps. How's that then? It would appear that I am dropping 500kbps per week. (BT Exchange is Boston, Lincs).

Re: Have you had a good experince with your PN Broadband contract this week ?

munkimatt — Mon, 21 Sep 2009 10:33:20 GMT

This is my first week on Plusnet. So far my broadband connected 5 days earlyan I've had great support from both here and over the telephone.
A good week? You could put it that way!

Re: Have you had a good experince with your PN Broadband contract this week ?

JKM49 — Mon, 21 Sep 2009 21:21:11 GMT

I voted a bad week. I suppose this could be a bit unfair as speed problem improved on after a chat with support. And usually no problems at all, just a few days where service slipped a bit.
I have come to this thread at a bad time as, as I say there are usually no problems.

Re: Have you had a good experince with your PN Broadband contract this week ?

pierre_pierre — Tue, 22 Sep 2009 06:37:14 GMT

I had already voted, but they are sure in trouble with the home phone billing, mine has been up the creak for two months now, havnt a clue how many calls I have made this month

Re: Have you had a good experince with your PN Broadband contract this week ?

SpendLessTime — Tue, 29 Sep 2009 19:17:29 GMT

Have completed a week since moving from Zen to Plusnet, and have had no issues. A happy new customer.

Re: Have you had a good experince with your PN Broadband contract this week ?

mentalist3d — Wed, 30 Sep 2009 11:26:36 GMT

I've only been using PN for a few weeks, and I haven't had any issues whatsoever. I've got two computers connected to the internet almost 24/7 and so far no issues with speed or connection, hopefully this remains so

Re: Have you had a good experince with your PN Broadband contract this week ?

crusto — Sat, 03 Oct 2009 22:25:11 GMT

There just seems to be a major amount of reluctance to acknowledge tickets from my experience. I only have a few simple techy issues and no one has answered a ticket I raised on Thursday.
Very poor, considering if I had phoned it may have been sorted by now. If it dont improve ill be gone as soon as my contract is up.

Re: Have you had a good experince with your PN Broadband contract this week ?

Oleo — Fri, 09 Oct 2009 12:39:51 GMT

Sorry to say that I'm in the apathy brigade at the moment. VOIP ATA has to be re-booted every day to get service. Over the last few months, web browsing has become slow in the evenings. Email has been dreadfully slow any time of day. So not a good week. Nope haven't raised a ticket, I don't think I could face checking router, filters, settings etc. etc. again. I just feel that BT based broadband service is second rate. If I had llu (in my dreams) I would be off like a shot.
To prove my point, have a look at the negatives AAISP are starting to get on the forums at thinkbroadband.com + a few other isps normally held in high esteem. The common denominator is BTW