topic Re: Unlimited traffic hitting traffic shaping limits in Plusnet Feedback

Unlimited traffic hitting traffic shaping limits

Tam — Thu, 16 Jan 2014 21:30:48 GMT

Just to point out - the unlimited service (my case fibre - but could apply to ADSL connections too) is hitting traffic shaping limits.
Usenet / P2P is as low as 800Kb/sec during peak times - I can do 80Mb/sec off peak hours!
Traffic shaping rules for Unlimited product were quite clear when lauched, all traffic Gold except P2P/Usenet which is Bronze, however Plusnet manage the bandwidth requirements to ensure that bronze traffic is not dropped unless some sort of major incident and therefore should be expected at line speed at all times.
Well there is no major incident this evening - yet 800Kb/sec instead of 80Mb/sec is some serious traffic shaping i.e. PlusNet require a massive purchase of additional bandwidth to stop these traffic limits being hit - which was their promise when they launched the unlimited service wasn't it.

Re: Unlimited traffic hitting traffic shaping limits

Kelly — Thu, 16 Jan 2014 21:44:11 GMT

Shouldn't be! Is your normal traffic unaffected? We'll check tomorrow!

Re: Unlimited traffic hitting traffic shaping limits

jelv — Thu, 16 Jan 2014 21:57:29 GMT

Tam can you run a thinkbroadband speed test please. If that runs full speed it's a traffic management issue. It that is also slowed it could be something else.

Re: Unlimited traffic hitting traffic shaping limits

Tam — Thu, 16 Jan 2014 22:00:54 GMT

Quote from: jelv
Tam can you run a thinkbroadband speed test please. If that runs full speed it's a traffic management issue. It that is also slowed it could be something else.

TBB taken just now - http://www.thinkbroadband.com/speedtest/results.html?id=13899095349354312941
speed tests taken earlier whilst usenet running at snails pace - see time stamps in images for the times.
http://www.speedtest.net/result/3236684168.png
http://www.speedtest.net/result/3236686685.png
http://www.speedtest.net/result/3236691430.png
http://www.speedtest.net/result/3236838534.png
http://www.speedtest.net/result/3236841131.png

Re: Unlimited traffic hitting traffic shaping limits

jelv — Thu, 16 Jan 2014 22:04:53 GMT

That confirms it's not the same issue that others are reporting at present with massive fibre slowdowns during peak times. They are seeing the tbb speed test significantly slowed as well.

Re: Unlimited traffic hitting traffic shaping limits

Kelly — Thu, 16 Jan 2014 22:06:39 GMT

I suspect we've got a profile mismatch meaning you aren't authenticated on the DPI platform and you are getting the default profile, which has rate limits on P2P/Usenet. Dave will have a dig tomorrow.
Sorry

Re: Unlimited traffic hitting traffic shaping limits

jelv — Thu, 16 Jan 2014 22:08:02 GMT

There's a simple way to prove that it's a traffic management/capacity issue - the Pro add on. It shouldn't make a difference if Plusnet are keeping their Unlimited promise to always have sufficient capacity.
Kelly - if he tries it will you credit the cost?
Edit: If it's a profile mismatch might a disconnect/reconnect bring it back in line? Worth a try?

Re: Unlimited traffic hitting traffic shaping limits

AndyH — Thu, 16 Jan 2014 22:16:02 GMT

No issues here with things...

Re: Unlimited traffic hitting traffic shaping limits

Kelly — Thu, 16 Jan 2014 22:20:29 GMT

Usually when this happens, adding pro helps because it pushes a new profile out to the DPI platform and they stop being on the old default profile. No guarantees if will work, but if you want to try it, go for it and we'll refund the cost.

Re: Unlimited traffic hitting traffic shaping limits

Tam — Thu, 16 Jan 2014 22:21:15 GMT

Rebooted a number of times to try different gateways this evening - all the same
This is the latest one done just after the TBB speed test you requested http://www.tamlync.com/plusnet/speed/pcl-ag06-1.png
Previous history this evening....
PCL-AG08
Speed test = 60/16
TBB 1Gb test file = 8.03MB/s
Usenet = 2.93MB/s
PTN-AG03
Speed test = 53/16
TBB 1Gb test file = 7.22MB/s
Usenet = 1.14MB/s
PTW-AG01
Speed test = 63/18
TBB 1Gb test file = 7.61MB/s
Usenet = 1.78MB/s
PCL-AG04
TBB 1Gb file = 7.54MB/s
Usenet = 1.43MB/s
PCL-AG07
Usenet = 1.41MB/s

I have screenshots of most of the above speeds listed too..

Re: Unlimited traffic hitting traffic shaping limits

jelv — Thu, 16 Jan 2014 22:23:57 GMT

Give the pro add on a go: https://portal.plus.net/AddOns.html
It is actioned pretty much straight away.

Re: Unlimited traffic hitting traffic shaping limits

Tam — Thu, 16 Jan 2014 22:29:57 GMT

Quote from: jelv
Give the pro add on a go: https://portal.plus.net/AddOns.html
It is actioned pretty much straight away.

done - does the router need a disconnect and reconnect for profile to take affect?

Re: Unlimited traffic hitting traffic shaping limits

jelv — Thu, 16 Jan 2014 22:38:34 GMT

It shouldn't but if you see no difference in say ten minutes give that a try.

Re: Unlimited traffic hitting traffic shaping limits

Tam — Thu, 16 Jan 2014 22:54:51 GMT

Quote from: jelv
It shouldn't but if you see no difference in say ten minutes give that a try.

Now coming in at 7MB/sec + so all good again - but also - now no longer peak time.... will have to see what tomorrow brings - although if i have pro - i guess that it'll stay full whack anyway..

Re: Unlimited traffic hitting traffic shaping limits

goldenfibre — Fri, 17 Jan 2014 17:38:33 GMT

Quote from: jelv
Give the pro add on a go: https://portal.plus.net/AddOns.html
It is actioned pretty much straight away.

I thought it won't start until your next billing date?

Re: Unlimited traffic hitting traffic shaping limits

eblakeborough — Fri, 17 Jan 2014 18:09:09 GMT

Add-ons are usually effective either straight away or within 4 hours. Package changes would take effect form the next billing date.

Re: Unlimited traffic hitting traffic shaping limits

Kelly — Fri, 17 Jan 2014 20:54:09 GMT

How is it tonight? (I forgot Dave was on holiday today to he couldn't have a look....)

Re: Unlimited traffic hitting traffic shaping limits

Tam — Fri, 17 Jan 2014 22:46:39 GMT

Bouncing around the 7 - 8 Mb/sec speeds - so about what i'd expect.
Can you kill the pro service add-on thingy please -(dont really wanna pay for it - see if it goes to pot again on Monday (assume weekend doesn't have the same peak usage as week day)
dick:quote

Re: Unlimited traffic hitting traffic shaping limits

Kelly — Mon, 20 Jan 2014 09:37:53 GMT

I've removed it, but I can't remove the prorata'd) payment that is scheduled on your next bill 😕 I can refund the same amount from a previous invoice, or refund it after your next payment clears.

Re: Unlimited traffic hitting traffic shaping limits

dave — Tue, 21 Jan 2014 11:44:43 GMT

Hi Tam,
Just checked all profile details and all looking OK, even if it was on the default profile it shouldn't be rate limited. What was it like last night?