topic simple but helpful idea for question/ticket pages in Plusnet Feedback

simple but helpful idea for question/ticket pages

amcclean — Sat, 11 Jan 2014 11:01:18 GMT

I have had a number of tickets opened recently.
Each time I login I get a prompt advising a ticket has been updated but on looking at the my questions page there is no indication which question has been updated as they all still say awaiting support answer or similar.
To find the question which has been added to it's necessary to look through all of them which can be a pain if you are using a mobile or on a slow connection.
Would it possible to add the last update date / time field to the right side of the open question text so the appropriate relevant ticket can be identified from the list of open questions.

podman

Re: simple but helpful idea for question/ticket pages

Townman — Mon, 13 Jan 2014 08:57:03 GMT

Nice idea, but I'd not be overly hopeful that such a practical idea will see the light of day... would be delighted though to be proved wrong!

Re: simple but helpful idea for question/ticket pages

orbrey — Mon, 13 Jan 2014 10:08:08 GMT

I've passed it on, thanks for that - I guess the reason it's not on there is we still hope customers will only have one ticket open at once (if they have any open at all, ideally of course they wouldn't )
As ever no promises (especially when we're so busy) but as I said, it's been passed on.

Re: simple but helpful idea for question/ticket pages

w23 — Mon, 13 Jan 2014 10:13:47 GMT

Quote from: podman
Each time I login I get a prompt advising a ticket has been updated..

I get this too but my ticket hasn't been updated at all.

Re: simple but helpful idea for question/ticket pages

TORPC — Mon, 13 Jan 2014 13:03:10 GMT

Same here and if when I click the X nothing happens

Re: simple but helpful idea for question/ticket pages

MauriceC — Mon, 13 Jan 2014 14:09:11 GMT

Quote from: Matt
........ we still hope customers will only have one ticket open at once (if they have any open at all, ideally of course they wouldn't )

Forgetting, of course, that several internal Plusnet processes can add tickets to the pool
M

Re: simple but helpful idea for question/ticket pages

orbrey — Mon, 13 Jan 2014 16:10:05 GMT

No, I stand by my original comment If we're raising tickets on the account that means we're doing things, which in all probability is costing us money (not least of which is support agents responding to the tickets). So, ideally, there would be none