topic Approaching user allowance message scrapped? in Plusnet Feedback

Approaching user allowance message scrapped?

Anonymous — Thu, 09 Jan 2014 22:29:42 GMT

Good evening
I just received a message that I exceeded my user allowance and 5GB were added - with a new period starting tomorrow. What happened to the usual warning message I usually got when approaching my user allowance?
Best regards
Andrea

Re: Approaching user allowance message scrapped?

Anonymous — Fri, 10 Jan 2014 07:52:43 GMT

You check to see whether or not the message was sent, by looking through the "Closed Questions in the last 30 days"

Re: Approaching user allowance message scrapped?

Gel — Fri, 10 Jan 2014 14:56:30 GMT

I get them when at 80% usage.

Re: Approaching user allowance message scrapped?

Anonymous — Sat, 11 Jan 2014 15:02:07 GMT

@ purleigh
Thanks for the link!
And nope, no message was sent...

Re: Approaching user allowance message scrapped?

Townman — Sun, 12 Jan 2014 08:28:09 GMT

They've not been scrapped, but there have been numerous reports of some people not getting them.
DCT as been investigating, but I am not aware of they having found a profile of the problem.

Re: Approaching user allowance message scrapped?

orbrey — Mon, 13 Jan 2014 09:26:56 GMT

Usually it's down to the limit being reached before our systems can send out the email - bear in mind usage reporting is around an hour behind, so if you exceed 80% and then your limit within that hour you won't get a warning.
Looks like around 2GB was used between 7 and 9 on the date in question, I suspect that's what pushed it over without the email getting sent. Sorry about that.