topic Re: Webmail Server Slowing in Plusnet Feedback

Webmail Server Slowing

chandu — Wed, 08 Jan 2014 19:05:17 GMT

Hi all,
I have just noticed that the webmail (double clicking WEBMAIL tab on Plusnet Home page) is taking longer to load the the sign-in to mail account. Once signed in it is taking long to download the inbox and also when replying to a mail it is taking long to upload. I have checked my speeds and they are as they should be.
So, the question is : Is the Mail server grinding to a halt?
Any comments/your experience etc will be appreciated and, of course, the Digi Care Team can comment on the issue I have experienced.
Many regards.

Re: Webmail Server Slowing

Mayfly — Wed, 08 Jan 2014 19:26:20 GMT

I posted in the email section this morning it was slow for me and has been all day.

Re: Webmail Server Slowing

chandu — Wed, 08 Jan 2014 19:31:11 GMT

Mayfly, we have cross-posted each other's postings.
dick:quote

Re: Webmail Server Slowing

drj — Thu, 09 Jan 2014 17:19:29 GMT

This has been an intermittent problem for me for some time - refer my postings on http://community.plus.net/forum/index.php/topic,120794.0.html - however curiously it's fine today for me though not for you...

Re: Webmail Server Slowing

chandu — Fri, 10 Jan 2014 19:30:05 GMT

It is still slow for me. Now, even the forum pages are slowing. Come on PN please get these issues sorted.

Re: Webmail Server Slowing

orbrey — Mon, 13 Jan 2014 09:14:33 GMT

Sorry we missed this guys, hoping things have improved now? Just logged in to my own account and it seems to be fine, please let us know if it's still slow though.

Re: Webmail Server Slowing

gofaster — Mon, 13 Jan 2014 10:36:06 GMT

I guess it depends on whet you define as "fine".
I am currently seeing single emails taking between a minimum of 7 seconds and a max of 30 seconds with an average of about 12seconds.
Is this considered fine? I don't think it is but maybe I'm expecting too much?

Re: Webmail Server Slowing

orbrey — Mon, 13 Jan 2014 10:51:09 GMT

Well, I only have one email in the mailbox but it loaded within a couple of seconds, which is why I said it was fine for me - but no I'd not say 7-30 seconds is fine, unless it's a particularly big email with a lot of images to load. Is that the case?
We're happy to look into any issues but the more detail we have the easier it'll be for us to find and fix the problem, if you could supply a bit more information that'd be great.

Re: Webmail Server Slowing

Dancer2 — Mon, 13 Jan 2014 12:31:25 GMT

I have had 5 emails all of which were quite short. Yet loading and sending was SO slow.
Yesterday was fine.. but previous days the Email has been very slow.
So frustrating.

Re: Webmail Server Slowing

gofaster — Mon, 13 Jan 2014 12:58:02 GMT

I turned on FireBug and clicked on a 5K email (to open in the preview pane)
It looks like a request for preview.css?s=
which went to https://webmail.plus.net/plugins/calendar/skins/RoundcubeSkinPlusnet/preview.css?s=
took over 10 seconds before returning with a 302 containing

Quote
Sorry, we couldn't find the page you were looking for...
If you typed the URL, please check that the spelling is correct and any dots and slashes are in the right place

Is this the sort of detail you are looking for?

Re: Webmail Server Slowing

chandu — Mon, 13 Jan 2014 15:20:28 GMT

Quote from: Matt
...... please let us know if it's still slow though.

Sorry, Matt things are getting worse for me. Today it took ages to load the inbox after log-in and same when sending a short one line email.

Re: Webmail Server Slowing

chandu — Mon, 13 Jan 2014 15:22:02 GMT

Quote from: gofaster
I guess it depends on whet you define as "fine".

I second that.

Re: Webmail Server Slowing

Mayfly — Mon, 13 Jan 2014 15:49:02 GMT

It's the opening [establishing a secure connection] of the webmail that's taking the time for me today on average between 15-20 seconds. Once I get the window up to login it's fine.

Re: Webmail Server Slowing

orbrey — Mon, 13 Jan 2014 16:06:23 GMT

Thanks all, I'll get that passed on to our networks team and see what we can do about getting this sorted out.

Re: Webmail Server Slowing

Gel — Mon, 13 Jan 2014 17:03:57 GMT

I'm away from home & have to use webmail on coy laptop, and Webmail awful, unlike with other
ISP's webmails.
Slow to log in, slow to render messages.
Some @ +Net Towers should try from outside your offices.

Re: Webmail Server Slowing

drj — Mon, 13 Jan 2014 18:33:19 GMT

Quite slow this evening - though not as slow as I've experienced in the past.
After opening a new tab from a link in an eBay "watch" email in my inbox and then pressing delete, I then went to the tab, read the pertinent section and deleted it, whereupon the next email still hadn't appeared. I then timed the next three - they took from pressing delete to the next email appearing - 10, 23 and 16 seconds. When webmail's operating at "normal" speed - i.e. the speed of most of the internet, I'd expect this operation to take 2-3 seconds.

Re: Webmail Server Slowing

wharfe1 — Mon, 13 Jan 2014 19:27:13 GMT

Web mail painfully slow. It can take 30 seconds or more to load an email. Similar to save a draft or send an email.
Tried another PC and just the same so I know it's not at my end.
I tried Plusnet Assist email troubleshooting , but it says "no email account found". So what have I been using successfully the last 6 months.
Any ideas ?
John

Re: Webmail Server Slowing

Oldjim — Mon, 13 Jan 2014 20:18:29 GMT

horribly slow here - both to open webmail at all and opening a mailbox

Re: Webmail Server Slowing

Strat — Mon, 13 Jan 2014 21:07:43 GMT

I'm clicking a button and switching to another tab until it's sorted itself out.

Re: Webmail Server Slowing

drj — Mon, 13 Jan 2014 21:34:14 GMT

I've been out for a meeting. Webmail is noticeably quicker now three hours later than it was early evening.