https://community.plus.net/t5/Plusnet-Feedback/BTOR-engineer-booked-for-wrong-date/m-p/1059257#M46382 Sorry for any confusion, today was the original installation date which was subsequently changed to the 13th at your request. It's definitely still due for the 13th. <BR /> Mon, 06 Jan 2014 12:10:27 GMT adamwalker 2014-01-06T12:10:27Z https://community.plus.net/t5/Plusnet-Feedback/BTOR-engineer-booked-for-wrong-date/m-p/1059256#M46381 <BR />Can't use phone to call Plusnet right now but...<BR />Just got an email (ref EOI90F) from support stating an engineer will call round today for FTTC installation. This install was scheduled for the 13th (got sms confirmation) not today as it's highly unlikely there'll be someone in before 15:00 ! What gives ?! Mon, 06 Jan 2014 08:20:43 GMT https://community.plus.net/t5/Plusnet-Feedback/BTOR-engineer-booked-for-wrong-date/m-p/1059256#M46381 bmgrt 2014-01-06T08:20:43Z https://community.plus.net/t5/Plusnet-Feedback/BTOR-engineer-booked-for-wrong-date/m-p/1059257#M46382 Sorry for any confusion, today was the original installation date which was subsequently changed to the 13th at your request. It's definitely still due for the 13th. <BR /> Mon, 06 Jan 2014 12:10:27 GMT https://community.plus.net/t5/Plusnet-Feedback/BTOR-engineer-booked-for-wrong-date/m-p/1059257#M46382 adamwalker 2014-01-06T12:10:27Z https://community.plus.net/t5/Plusnet-Feedback/BTOR-engineer-booked-for-wrong-date/m-p/1059258#M46383 Phew... Thanks for the confirmation ! Mon, 06 Jan 2014 15:11:31 GMT https://community.plus.net/t5/Plusnet-Feedback/BTOR-engineer-booked-for-wrong-date/m-p/1059258#M46383 bmgrt 2014-01-06T15:11:31Z