topic Re: Whats the point in joining PN? in Plusnet Feedback

Whats the point in joining PN?

Blim — Tue, 31 Dec 2013 22:29:00 GMT

So you have a problem and PN blame BT who own PN now. The problem never gets fixed. PN blames that on BT. Still nothing gets fixed.
At least if you are with BT, BT can't pass the blame to BT because they are BT.
LOL.

Re: Whats the point in joining PN?

Mattz0r — Tue, 31 Dec 2013 22:36:42 GMT

Seriously,
What's the point of this thread?
Where is the feedback? - If you've got nothing to feed back (in seriousness) then don't post. Simple.
My response to you is, if you're not happy with Plusnet, then you have the freedom to go elsewhere (most likely at charge if you're in a contract).
Not all things are able to be fixed at the flick of a switch.
What "Problem" are you referring to exactly, Is it a service failure, or just a little naggle with something that uses the service, such as a game not performing correctly?
I don't feel this post is really beneficial to anyone on the boards.
Cheers,
Matt.

Re: Whats the point in joining PN?

Blim — Tue, 31 Dec 2013 22:43:14 GMT

How rude.
Would you like to pay my bill? or would you like to tell me how to spend my money? is it ok I spend my money to play online games?

The word feedback can be looked up using google at google.co.uk.
Thanks.
A paying customer.

Re: Whats the point in joining PN?

pwatson — Tue, 31 Dec 2013 22:44:59 GMT

[Modified for accuracy]
So you have a problem and PN blame BT Openreach (who have nothing to do with the ownership of PN) . The problem never gets fixed. PN blames that on BT Openreach. Still nothing gets fixed.
If you are with BT Retail they can also pass the blame to BT Openreach because they have exactly the same relationship with other BT divisions that any other ISP has...

Re: Whats the point in joining PN?

Mattz0r — Tue, 31 Dec 2013 22:49:54 GMT

I'm also a paying customer (A happy one)
Just saying there are other options if you're not happy with the way things are dealt with.
As pwatson points out, the network is managed by BT Openreach, who are quite rightly, a different part of BT Group.

Re: Whats the point in joining PN?

newagetraveller — Tue, 31 Dec 2013 22:51:03 GMT

"So you have a problem and PN blame BT who own PN now. The problem never gets fixed. PN blames that on BT. Still nothing gets fixed."
The above is what I'd call feedback.
I see the Plusnet fanboys are up late.

Re: Whats the point in joining PN?

Blim — Tue, 31 Dec 2013 22:55:30 GMT

Plusnet are terrible end of.
You can get mixed up on who owns what, that's why it is the way it is. You may not understand that but that's how they pass the blame and nothing gets done but you still pay your bill.

And anyway, when I was with BT I had 5 BTOR guys at the same time around my house trying to fix a non existence "problem on my line". At the end of the day its the ISP's responsibility to provide a connection. They are responsible for the ISP's they use and the problems that may affect us as PN's customers.

2 years of lies. I'm stuck In a contract because PN lied and told me it was my line but then I get FTTC and nothing changes. Peak time latency, lag, packet loss, duplicate packets, time out, download out of sync with upload and so on.

Re: Whats the point in joining PN?

Blim — Tue, 31 Dec 2013 23:00:38 GMT

Quote from: newagetraveller
"So you have a problem and PN blame BT who own PN now. The problem never gets fixed. PN blames that on BT. Still nothing gets fixed."
The above is what I'd call feedback.
I see the Plusnet fanboys are up late.

lol I know I'm bored but I didn't think I'd get attacked by PN fanboys XD
I'm getting flash backs from steam forums

Re: Whats the point in joining PN?

NedLudd — Tue, 31 Dec 2013 23:10:32 GMT

What about your problem Blim?
Give a bit more detail and maybe the DCT peeps will pounce on it and sort it for you.
I know it's frustrating when you can't seem to get a problem resolved and you need to let off a bit of steam (no pun intended). The DCT peeps here are top notch and will be able to help you out.
Just, give them the chance eh!

Re: Whats the point in joining PN?

Blim — Tue, 31 Dec 2013 23:29:38 GMT

Sorry buddy but I've already stated everything you asked and this is the feedback part of the forum not support.

Its funny because I mainly ever see problems at peak times or UK bank holidays. So yes everything is fine when PN and everyone else is at work but when we are all at home at the end of the day (peak time) it just isn't. Ignorance is bliss?

Re: Whats the point in joining PN?

Oldjim — Wed, 01 Jan 2014 10:09:08 GMT

Feedback is fine but starting off with a completely incorrect statement makes the whole thing rather pointless

Re: Whats the point in joining PN?

picbits — Wed, 01 Jan 2014 11:52:23 GMT

The reason I'm with PN ?
My Gran had a problem with her BT line, I called BT, I spent two days going round in circles with the Indian call centre trying to explain the cadence ring was a solid tone on her line which was messing up her emergency call equipment. They constantly blamed her equipment until I removed the master socket, hooked up a digital storage oscilloscope to the line and offered to email them the waveform at which point I managed to be transferred to a UK engineer. A week later, the line was fixed.
When I had an issue with my line just after joining PN, I could make calls but couldn't receive incoming calls. I called the PN faults line on a Saturday morning, got through in 2 minutes, had the fault logged within 5 minutes.
Don't get me started on TalkTalk and the issues I've had dealing with them on behalf of customers ! One of my neighbours had to use my connection for over a week while they sorted out her problem (failed card at the exchange but they blamed her computer having a virus, then her router, then my brand new router, then my Linux laptop for having a virus, then her telephone etc etc).

Re: Whats the point in joining PN?

Mayfly — Wed, 01 Jan 2014 12:06:10 GMT

The other side to the coin and many posts on here - I called PN 2 weeks before Christmas got the message that there was a 30 minute wait but my call was answered within 2 minutes and when I replied to an open ticket last week I got a reply from PN within 25hrs.
Whilst I've stated before I think there pricing policy is overly complicated and the software they use desperately needs up dating they have never let me down yet and I've been with them since 2006 the first 3 years on PAYG.

Re: Whats the point in joining PN?

Blim — Wed, 01 Jan 2014 13:29:44 GMT

Quote from: Oldjim
Feedback is fine but starting off with a completely incorrect statement makes the whole thing rather pointless

Look I respect you guys but the thing is I just want my internet to work.
I really am sorry if I annoy you guys here on the forum but when I die I'll look back at this and think, well at least I tried but unfortunately we are all slaves and the corporations own us. my illness isn't going away and I just want to enjoy whats left without being mess around like some inanimate object.

Re: Whats the point in joining PN?

picbits — Wed, 01 Jan 2014 13:58:53 GMT

I feel your frustration having been with other ISP's who have messed me about.
I think you just have to keep persevering with the PN staff on here - they are pretty good but seem a little overworked and can overlook stuff to follow up - a gentle (polite) nudge now and again seems to reap the rewards.
If you have line issues then unless you move to someone like Virgin Media and use their own cable system then you're not going to have a lot of luck with any other ISP.
Fingers crossed you get it sorted though

Re: Whats the point in joining PN?

Blim — Wed, 01 Jan 2014 14:27:27 GMT

I know its not a line problem.
The problem is I have 99% upload consistency but only 20% download consistency and a 1000ms tcp pause on my download witch gives me the hit detection problem in game because the hitbox isn't updating and my upload is perfect so my location gets updated fine but I have a delay on receiving data that make the game feel like other players are instagib killing me or killing the instant I walk around a corner like everyone is a pro. This is the same now with every game, PS2 is meant to have a shield and health like in halo but its always instagib deaths because I receive the data in one go or too late to react.

Re: Whats the point in joining PN?

Blim — Wed, 01 Jan 2014 21:00:04 GMT

And again, starts to play up BIG time, no hit reg for ages then a big teleport and 5 secs later as I flick back to windows I see the ping test time out but router pppoe/modem still connected.

Re: Whats the point in joining PN?

hex — Wed, 01 Jan 2014 22:09:58 GMT

That appears to be a line dropout (even more so if it lines up with the log entries at 14:40:00 for reauth) - is there any noise on the phone line when it starts to time out?

Re: Whats the point in joining PN?

Chris — Thu, 02 Jan 2014 10:39:36 GMT

From what I can tell we've been trying to help but you've not wanted to connect to the master socket, which is a key step in testing faults. Have you been able to test in the master socket yet?

Re: Whats the point in joining PN?

Blim — Thu, 02 Jan 2014 14:59:01 GMT

OMG nice lie again. Wow
You know my connection is connected to the master socket, you also know I can't even get to the modem as its locked in a room I cant get in. All of this is on the open ticket I'm still waiting for a reply on.
And before you lie again I can arrange to get into this room if need be.
Wow chris wow, Amazing.
Your trying to help me but you have failed? refund now please?

@clearx
Its not line drop out as you can see the logs and the time of day (bottom left) are not the same.