topic Re: Fed up with router return bags! in Plusnet Feedback

Fed up with router return bags!

jasonfreeman — Thu, 02 Jan 2014 14:49:49 GMT

In the past month I have been sent a total of 106 router return bags through the post, it is getting ridiculous now because every time i get home from work I open my door and they are their piled up behind my door so can someone from Plusnet please put a note in for me? thank you.

Re: Fed up with router return bags!

adamwalker — Thu, 02 Jan 2014 15:47:00 GMT

Sorry about that! There's obviously been some kind of system issue after we dealt with a router return recently.
I'm just sorting out a postage-paid returns label to be posted out to you. If you could pop all the other bags into one of them and post them back using the label that would be really appreciated.
Adam

Re: Fed up with router return bags!

Devonian — Thu, 02 Jan 2014 16:06:41 GMT

This thread has made my day! (sorry op)

Re: Fed up with router return bags!

jasonfreeman — Thu, 02 Jan 2014 16:49:50 GMT

Ok thank you for your help

Re: Fed up with router return bags!

jasonfreeman — Thu, 02 Jan 2014 16:56:26 GMT

Can I put them all in one bag and then put the bag in the post box or do I have to take it to the post office?

Re: Fed up with router return bags!

adamwalker — Thu, 02 Jan 2014 17:12:59 GMT

It depends if they fit through the postbox. The bags are very thin and are folded so I imagine they might. Otherwise the post office would need to deal with that for you.

Re: Fed up with router return bags!

jasonfreeman — Thu, 02 Jan 2014 17:19:16 GMT

Ok thank you

Re: Fed up with router return bags!

pwatson — Thu, 02 Jan 2014 17:21:56 GMT

Aren't the router return bags already postage paid?
If feeling mischievous you could post them back individually of course but you could package them up into batches that fit into a postbox.

Re: Fed up with router return bags!

spraxyt — Thu, 02 Jan 2014 18:54:17 GMT

The bag collection might be going to a different address from the one for normal returns.

Re: Fed up with router return bags!

avatastic — Fri, 03 Jan 2014 13:54:11 GMT

I feel sorry for the poor soul who must have received the 106 routers those bags go with.
Unless he's floggin' them on eBay

Re: Fed up with router return bags!

jasonfreeman — Fri, 03 Jan 2014 17:55:56 GMT

I have received the label you sent me to return all the bags back but could I have another 3 label's sent to me please so that I can split them up into four different bags so that I can fit them into a post box instead of having to go to the post office and wait in line please. Thank you

Re: Fed up with router return bags!

adamwalker — Mon, 06 Jan 2014 09:13:02 GMT

Sure, I'll get those sent out today.

Re: Fed up with router return bags!

jasonfreeman — Mon, 06 Jan 2014 09:36:00 GMT

thank you

Re: Fed up with router return bags!

jasonfreeman — Mon, 06 Jan 2014 15:41:24 GMT

has the three label's that i asked for been sent out today already?

Re: Fed up with router return bags!

Chris — Mon, 06 Jan 2014 15:43:45 GMT

Yep, they've been put in todays post.

Re: Fed up with router return bags!

jasonfreeman — Mon, 06 Jan 2014 15:52:12 GMT

thank you for that and i know this is the wrong forum for this but i'm thinking of buying a new router because the router Plusnet supplied me (Technicolor TG582n) the wireless signal on it is just useless. the router is in my bedroom and if i'm sitting in my front room (about 13-14 meters apart) my laptop cant even pick the router up at all?

Re: Fed up with router return bags!

jasonfreeman — Mon, 06 Jan 2014 16:46:47 GMT

can someone reply to my post please

Re: Fed up with router return bags!

adamwalker — Mon, 06 Jan 2014 16:51:12 GMT

Hi, I can see you've already posted about this here: http://community.plus.net/forum/index.php/topic,122078.0.html

Re: Fed up with router return bags!

jasonfreeman — Tue, 07 Jan 2014 15:37:25 GMT

I am absolutely fed up now. today i was sent 10 router return bags that have been ordered on the 3rd and 6th of January but i haven't ordered any since November, i keep getting them and its just ridiculous and i didn't receive the label's to return the router bags i already have. i need three label's, they was suppose to come today?

Re: Fed up with router return bags!

HPsauce — Tue, 07 Jan 2014 15:40:20 GMT

I think you should be charging PlusNet for admin costs and safe storage, until they send someone to collect them. £1 admin fee per bag plus10p per bag per day would be reasonable?