topic Re: So difficult to get through to customer services in Plusnet Feedback

So difficult to get through to customer services

fejoas — Thu, 02 Jan 2014 13:25:35 GMT

Cant find an email with which to contact customer services and three times now Ive been put on hold for more than 30 minutes. This is ridiculous!

Re: So difficult to get through to customer services

orbrey — Thu, 02 Jan 2014 13:37:31 GMT

Hi fejoas,
We deliberately don't offer support by email, as it's not tracked and not saved on the account. If you'd like to raise a ticket to us (that's the way we prefer to deal with written enquiries as those are both tracked and saved on your account) you can do so at http://contactus.plus.net - hope that helps.

Re: So difficult to get through to customer services

Broadbandless — Thu, 02 Jan 2014 17:32:00 GMT

I agree, 30 minutes is a pain.

Re: So difficult to get through to customer services

TORPC — Thu, 02 Jan 2014 18:20:18 GMT

30 Mins aint long to wait tbh
A coupe of weeks ago it was 45 Mins
I not long got off the phone with PN and the wait was advised 30 Mins however PN answered before 15 Mins were up
The entire spoken to PN advisor call was close to 1 Hr in comparison and all sorted
Forum = Not real time (takes a bit longer to sort issue(s) out