45 min wait

kdoug007 — Fri, 29 Nov 2013 16:10:04 GMT

first im a PN fan!!!
But i wanted to ask pn something...
i phoned at 415pm and it said a 45 mins wait!!!!!!!!
ummmm!

Re: 45 min wait

spraxyt — Fri, 29 Nov 2013 19:33:04 GMT

Yes, phone answering times have been poor for a while and Plusnet are opening up another call centre in Leeds to help. Getting suitably qualified staff recruited and trained to the necessary standard takes time but James posted this earlier today:

Quote from: James
Our first staff started taking calls there on Monday. We have a heavy recruitment programme over the coming month's and we anticipate being able to answer your calls quickly by early Spring, hopefully sooner.

I think we all hope his final two words prove correct.

Re: 45 min wait

kdoug007 — Sat, 30 Nov 2013 09:40:19 GMT

tnks mr s..

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45 min wait

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