https://community.plus.net/t5/Plusnet-Feedback/terrible-customer-service/m-p/1055074#M45716 Cheers for your time on the phone and apologies for any long waits when trying to get through to us. <BR />As agreed we'll cancel the orders pending at the moment as you don't have a set date for the move yet. Reply back here when you have that please and I'll make sure we're on top of ordering your services to activate ASAP.<BR />Adam Thu, 28 Nov 2013 11:42:39 GMT adamwalker 2013-11-28T11:42:39Z https://community.plus.net/t5/Plusnet-Feedback/terrible-customer-service/m-p/1055072#M45714 I asked for a new plusnet phone line and broadband deal to be installed at the end of November as we were to buy a property and wanted a new provider.<BR />However due to solicitors dragging their heels they could not complete on time and we will have to wait a few more weeks to move in to our new house, I tried all the time to get through to customer support but they keep we waiting for around half an hour then I give up, this happens at any time night or day... I informed solicitors of this and to let the sellers no that someone will call, and to send them away until I have been contacted about dates to install&nbsp; the new service.<BR />Had a call from my sellers solicitors that their clients phone line has been disconnected .. <BR />Why have I had no contact from plusnet either by telephone or emails about my situation. <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> Thu, 28 Nov 2013 11:18:58 GMT https://community.plus.net/t5/Plusnet-Feedback/terrible-customer-service/m-p/1055072#M45714 croft31 2013-11-28T11:18:58Z https://community.plus.net/t5/Plusnet-Feedback/terrible-customer-service/m-p/1055073#M45715 Did you raise a ticket (question) to advise that the installation needed to be delayed? Thu, 28 Nov 2013 11:40:57 GMT https://community.plus.net/t5/Plusnet-Feedback/terrible-customer-service/m-p/1055073#M45715 jelv 2013-11-28T11:40:57Z https://community.plus.net/t5/Plusnet-Feedback/terrible-customer-service/m-p/1055074#M45716 Cheers for your time on the phone and apologies for any long waits when trying to get through to us. <BR />As agreed we'll cancel the orders pending at the moment as you don't have a set date for the move yet. Reply back here when you have that please and I'll make sure we're on top of ordering your services to activate ASAP.<BR />Adam Thu, 28 Nov 2013 11:42:39 GMT https://community.plus.net/t5/Plusnet-Feedback/terrible-customer-service/m-p/1055074#M45716 adamwalker 2013-11-28T11:42:39Z https://community.plus.net/t5/Plusnet-Feedback/terrible-customer-service/m-p/1055075#M45717 Thanks Adam.<BR />Would be good if you can re connect the land line to the householders, as they are elderly and may need the landline back again...I think they were BT customers<BR />Regards<BR />Steve Thu, 28 Nov 2013 11:45:57 GMT https://community.plus.net/t5/Plusnet-Feedback/terrible-customer-service/m-p/1055075#M45717 croft31 2013-11-28T11:45:57Z https://community.plus.net/t5/Plusnet-Feedback/terrible-customer-service/m-p/1055076#M45718 assuming PN was informed about the customers situation at the point of sale,&nbsp; why was an order accepted,&nbsp; when the customer is not the owner of the line, is this normal practice? <BR />regards<BR />Mike Thu, 28 Nov 2013 12:34:18 GMT https://community.plus.net/t5/Plusnet-Feedback/terrible-customer-service/m-p/1055076#M45718 ITWorks 2013-11-28T12:34:18Z https://community.plus.net/t5/Plusnet-Feedback/terrible-customer-service/m-p/1055077#M45719 The other thing is the existing owners should have had a notice from BT that their line was going to be stopped. Thu, 28 Nov 2013 12:46:30 GMT https://community.plus.net/t5/Plusnet-Feedback/terrible-customer-service/m-p/1055077#M45719 jelv 2013-11-28T12:46:30Z