topic Re: Why no answer after 4 days?! in Plusnet Feedback https://community.plus.net/t5/Plusnet-Feedback/Why-no-answer-after-4-days/m-p/1054447#M45639 Hi there,<BR />I've tweaked the profile on your account, you're showing as having a profile of 77400 on BTs side of things so that's now matched - should improve things for you. Please bear in mind though that you're paying for up to 76Mb, not 76Mb - therefore the speed may be lower (you can get a line estimate at <A href="http://dslchecker.bt.com/)" target="_blank">http://dslchecker.bt.com/)</A> but as we charge for usage and not speed we wouldn't be able to reduce your subscription fee.<BR />Hope that helps. Wed, 27 Nov 2013 09:31:05 GMT orbrey 2013-11-27T09:31:05Z Why no answer after 4 days?! https://community.plus.net/t5/Plusnet-Feedback/Why-no-answer-after-4-days/m-p/1054445#M45637 Please reply to my question posted in the 'member centre'! I posted it 4 days ago and tumbleweed...<BR />i'm asking why i only recieve 36Mb when i'm paying for 76Mb. not even half the promised speed... Tue, 26 Nov 2013 18:11:03 GMT https://community.plus.net/t5/Plusnet-Feedback/Why-no-answer-after-4-days/m-p/1054445#M45637 pfwcooper 2013-11-26T18:11:03Z Re: Why no answer after 4 days?! https://community.plus.net/t5/Plusnet-Feedback/Why-no-answer-after-4-days/m-p/1054446#M45638 If you can post the results of the BT speedtest Further Diagnostics we will have a good idea <A href="http://speedtest.btwholesale.com/" target="_blank">http://speedtest.btwholesale.com/</A> Tue, 26 Nov 2013 18:19:42 GMT https://community.plus.net/t5/Plusnet-Feedback/Why-no-answer-after-4-days/m-p/1054446#M45638 Oldjim 2013-11-26T18:19:42Z Re: Why no answer after 4 days?! https://community.plus.net/t5/Plusnet-Feedback/Why-no-answer-after-4-days/m-p/1054447#M45639 Hi there,<BR />I've tweaked the profile on your account, you're showing as having a profile of 77400 on BTs side of things so that's now matched - should improve things for you. Please bear in mind though that you're paying for up to 76Mb, not 76Mb - therefore the speed may be lower (you can get a line estimate at <A href="http://dslchecker.bt.com/)" target="_blank">http://dslchecker.bt.com/)</A> but as we charge for usage and not speed we wouldn't be able to reduce your subscription fee.<BR />Hope that helps. Wed, 27 Nov 2013 09:31:05 GMT https://community.plus.net/t5/Plusnet-Feedback/Why-no-answer-after-4-days/m-p/1054447#M45639 orbrey 2013-11-27T09:31:05Z