topic Re: no broadand on hold for 1hour 7mins - has plusnet closed for the day in Plusnet Feedback

no broadand on hold for 1hour 7mins - has plusnet closed for the day

mike456 — Sun, 17 Nov 2013 12:38:36 GMT

as per subject
on hold for over 1hr - what os going on at plusnet towers???
this is not good enough.
mike

Re: no broadand on hold for 1hour 7mins - has plusnet closed for the day

jtemplar — Sun, 17 Nov 2013 12:49:22 GMT

My fibre BB has been off - on - off (mostly off) since Friday
The Service Status page doesn't appear to have been updated for over 24 hrs.

Re: no broadand on hold for 1hour 7mins - has plusnet closed for the day

mike456 — Sun, 17 Nov 2013 12:52:42 GMT

http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial
here is the service status - no excuse for noone answering the phone for 1hr 22mins & counting !
m

Re: no broadand on hold for 1hour 7mins - has plusnet closed for the day

jtemplar — Sun, 17 Nov 2013 17:13:58 GMT

Finally an 'update' to the Service Status which reports the issue as 'RESOLVED'
Shame my Internet is still regularly disconnecting with more downtime than uptime.

Re: no broadand on hold for 1hour 7mins - has plusnet closed for the day

Mayfly — Sun, 17 Nov 2013 17:48:27 GMT

When I checked earlier today the wait was 56 minutes and 118 calls waiting down to 23 minutes now and 47 waiting.

Re: no broadand on hold for 1hour 7mins - has plusnet closed for the day

Chris — Sun, 17 Nov 2013 21:18:11 GMT

Quote from: dTemplar
Finally an 'update' to the Service Status which reports the issue as 'RESOLVED'
Shame my Internet is still regularly disconnecting with more downtime than uptime.

That's not going to be caused by the outage posted to service status. These are generally a single outage, not multiple spread over a period of time. If you're still having problems then I'd suggest visiting https://faults.plus.net and reporting this to us.