topic Re: Keep Up The Good Work Plusnet!! in Plusnet Feedback

Keep Up The Good Work Plusnet!!

Steve — Tue, 25 Aug 2009 17:37:04 GMT

i thought id give a positive rant and rave in here as a customer of plusnet for over a month i have to say the service ive recieved is fantastic.
The service is so great i have even moved my house phone from bt to plusnet,and thats very unusual for me,great service,fast ticket responses,outstanding forum support,great customer support 24-7!!what other isp cares so much about the customer?the answer is NONE that ive come across.
It must be difficult ensuring everything runs smoothly for thousands of people at all times,problem solving must be a strain as each case is usually different and plusnet or any other isp must deal with these issues individually until customer is satisfied(if the customer is ever satisfied)seems everythings about speed nowadays.
how long did it take me to write this?BLOODY ages so i better get a thankyou haha,keep up the good work guys

Re: Keep Up The Good Work Plusnet!!

James — Tue, 25 Aug 2009 18:55:47 GMT

Hi Steve,
Really good to see that everything s working out well for you

Re: Keep Up The Good Work Plusnet!!

brianber123 — Fri, 11 Sep 2009 13:24:47 GMT

I have been on Plusnet for the past month having moved from Orange. My previous provider took me 1 hour 15 mins for the router to show any signs of life. I am now on the internet within 3-4mins.
I have had no problems and for the amount of usage I have it is remarkable value.I pay £5.99 per month.
As a result my daughter signed up for PlusNet yesterday.

Re: Keep Up The Good Work Plusnet!!

Strat — Fri, 11 Sep 2009 13:27:58 GMT

On your referral I trust

Re: Keep Up The Good Work Plusnet!!

mal0z — Fri, 11 Sep 2009 14:11:46 GMT

I've just noticed that I've been with Plusnet for over a year now - by about 5 days - and although I'm fortunate in being close to exchanges, and seemingly on good cables - so not likely to suffer the problems of others less fortunate - I have to say I've been impressed with the technical quality of PN and of the excellent work done by PN and the community on these forums.

Re: Keep Up The Good Work Plusnet!!

James — Fri, 11 Sep 2009 14:16:03 GMT

I recently passed my 2000 day marker
Good to hear about your daughter signing on Brian.

Re: Keep Up The Good Work Plusnet!!

Oldjim — Fri, 11 Sep 2009 14:32:38 GMT

Bunch of "Johnny Come Lately's" - about 3300 days here
Waits for the real long old lags to jump in

Re: Keep Up The Good Work Plusnet!!

mal0z — Fri, 11 Sep 2009 15:06:49 GMT

Who's the longest standing customer of Plusnet - do they inhabit these forums ?

Re: Keep Up The Good Work Plusnet!!

James — Fri, 11 Sep 2009 15:07:40 GMT

McGurka is very, very close.

Re: Keep Up The Good Work Plusnet!!

pierre_pierre — Fri, 11 Sep 2009 18:55:46 GMT

free - online dial up 3923 days
broadband1153

Re: Keep Up The Good Work Plusnet!!

Interested — Sat, 12 Sep 2009 07:43:57 GMT

Recently passed a sales person in my local town centre trying to sell broadband/home phone from T****T***. Once I told him I was with PN he said I won't bother trying to get you to change to the aforementioned ISP!

Re: Keep Up The Good Work Plusnet!!

Loombucket — Sat, 12 Sep 2009 14:08:41 GMT

3135 days since first sign-up for dial-up service (as near as I can judge it).
1912 days since upgrading to ADSL.

Hmm... still a newcomer then.

Re: Keep Up The Good Work Plusnet!!

pierre_pierre — Sat, 12 Sep 2009 20:37:08 GMT

this page should tell you https://portal.plus.net/my.html?action=view_details&s=0 your first sign up and this https://portal.plus.net/my.html?action=view_details&s=0 your ADSL charge and date at the bottom of the page

Re: Keep Up The Good Work Plusnet!!

G0FHM — Fri, 25 Sep 2009 18:10:22 GMT

We have been with PN nearly 6 weeks now, and I must say that all has been well.... excellent speeds (unlike Sky, who were throttling everybody to a crawl, as they are too tight to buy capacity, and just keep cramming more and more users in and not admitting it..... their CST were given orders to fob people off (fact), get them to run Netstat, and blame their problems on that, or were blaming BT for the throttling etc etc), And apart from an issue Wednesday which I believe was caused by BT (ranted about elsewhere on the forum by me), the UK based CST have been fantastic, and even go so far as to actually UNDERSTAND what you are talking about (i'm a bit of a geek, and thus know my IT stuff) and reply on the same level of technical knowledge that you speak to them with - I suppose it makes a refreshing change for them to not have a n00b on the other end of the phone!
Although I think I once got India (or somewhere else) on the 0845 number, and it was painful, like on "Fonejacker" if any of you have seen the "internet serwice prowidings" send up... hell, I could even hear the scrolls squeaking! It was like talking to Sky Level 1 CST all over again! 🙂
A little hint.... the 0114 number is shown elsewhere on here... ring that, as you will get some help! also, it will be free, within your call package... as non geo numbers arent free until late October, if you are with PN for your phone 🙂