topic Re: phone charges in Plusnet Feedback

phone charges

nothanks — Thu, 19 Dec 2013 14:24:00 GMT

was with your calls ,they changed me to plusnet was told my charges would stay the same or be lower for a year .. first line rental bill full price got £5 refund just got second billing again full price sent email said they would ajust guess what ??... also to make a phone call charges have nearly trebled from what i paid on your calls! so much for being cheaper.

Re: phone charges

adamwalker — Fri, 20 Dec 2013 12:19:14 GMT

Hi @nothanks,

Really sorry about the issue with your billing. I can see a support ticket is with the right team. I'm going to flag this up to make sure this gets picked up shortly.
Adam

Re: phone charges

spickering — Fri, 20 Dec 2013 14:22:39 GMT

Hi Nothanks.
Sorry to hear about the issues with your billing, I have updated your support ticket to let you know what we need to do next on this.
Regarding the cost of individual calls, unfortunately we were not able to keep all of the rates that 24 Talk offered the same and this was detailed on the correspondence sent during the migration process, the link below has all of the individual call costs so feel free to take a look.
http://www.plus.net/home-broadband/tariffs/