topic Re: This one is for Nathan from Plusnet support (advisor) team!! in Plusnet Feedback

Super service from Nathan on Plusnet support (advisor) team!!

zippyzappy — Wed, 13 Nov 2013 10:32:00 GMT

Thank you Nathan!!!!
I rang yesterday regarding a crackling noise on the phone line. You went through the checks and narrowed it down to a line check with BT.
Before hanging up you gave me a 'slot' between 8.00 am and 1.00 pm today for the engineer to call. I just want to tell you the BT engineer called at around 9.30 am and as soon as he walked through the door he said the problem had been fixed because he went to the exchange first, found there was 'noise' there and sorted it out ....... nevertheless, he still called and checked out the line (nice guy he was too).
So to you Nathan I say thank you for being so pleasant on the phone and for sorting this out at amazing speed.
10/10 matey, you'll be managing director of Plusnet soon!!
So, if anyone from Plusnet happens to read this please ensure Nathan (he works on the 0800 numbers) gets a pat on the back!!

Re: This one is for Nathan from Plusnet support (advisor) team!!

Strat — Wed, 13 Nov 2013 10:41:31 GMT

Great piece of feedback zippyzappy

Re: Super service from Nathan on Plusnet support (advisor) team!!

Pettitto — Wed, 13 Nov 2013 10:46:47 GMT

Hi zippyzappy,
Thanks for the great feedback from your recent experience with us. I've passed on your thanks and appreciation to Nathan and his Manager.

Re: Super service from Nathan on Plusnet support (advisor) team!!

zippyzappy — Wed, 13 Nov 2013 10:50:01 GMT

Thanks Chris & Strat!!
I've been happy with everything from the start and with this being my first contact with a problem I have to say the happiness just continues!
Anne