https://community.plus.net/t5/Plusnet-Feedback/Question-75090560-No-response-in-over-a-month/m-p/1045549#M45168 Chris,<BR />Is that pool a candidate for review and closure?<BR />Kevin Wed, 13 Nov 2013 11:55:19 GMT Townman 2013-11-13T11:55:19Z https://community.plus.net/t5/Plusnet-Feedback/Question-75090560-No-response-in-over-a-month/m-p/1045547#M45166 Can someone at Plusnet please advise as to why there has not been a reply to my support note for over one month. Question #75090560.<BR />Have you simply given up trying to solve my problem?<BR />D.<BR /> Wed, 13 Nov 2013 09:49:25 GMT https://community.plus.net/t5/Plusnet-Feedback/Question-75090560-No-response-in-over-a-month/m-p/1045547#M45166 LuthersBoots 2013-11-13T09:49:25Z https://community.plus.net/t5/Plusnet-Feedback/Question-75090560-No-response-in-over-a-month/m-p/1045548#M45167 Really sorry you've not had a response in so long. Unfortunately the Support Ticket was put into a Ticket Pool that is not monitored. I've passed your ticket over to the Faults Team for further investigation to the problem for you. We'd expect a further response within 48-72 hours. Wed, 13 Nov 2013 10:34:01 GMT https://community.plus.net/t5/Plusnet-Feedback/Question-75090560-No-response-in-over-a-month/m-p/1045548#M45167 Pettitto 2013-11-13T10:34:01Z https://community.plus.net/t5/Plusnet-Feedback/Question-75090560-No-response-in-over-a-month/m-p/1045549#M45168 Chris,<BR />Is that pool a candidate for review and closure?<BR />Kevin Wed, 13 Nov 2013 11:55:19 GMT https://community.plus.net/t5/Plusnet-Feedback/Question-75090560-No-response-in-over-a-month/m-p/1045549#M45168 Townman 2013-11-13T11:55:19Z https://community.plus.net/t5/Plusnet-Feedback/Question-75090560-No-response-in-over-a-month/m-p/1045550#M45169 It's been picked up on by Chris Parr now and we're getting that particular pool sorted out. Wed, 13 Nov 2013 11:57:03 GMT https://community.plus.net/t5/Plusnet-Feedback/Question-75090560-No-response-in-over-a-month/m-p/1045550#M45169 Pettitto 2013-11-13T11:57:03Z