topic Re: Account and Email account deleted by Plusnet in Plusnet Feedback

Account and Email account deleted by Plusnet

MarieB — Tue, 12 Nov 2013 19:18:17 GMT

I am writing this for my son as he has had his email account deleted by plusnet after being with them for more than 3 years. He has recent moved to EE broadband due to cost, to find his account deleted.
He cannot get into the member centre or webmail to get access to his account. He needs this email account as a number of people contact using the address
Is there anyway Plusnet can reinstate his email address as it is needed.

Re: Account and Email account deleted by Plusnet

picbits — Tue, 12 Nov 2013 19:23:26 GMT

Did he request or check that his email was carried on after moving to a competitor ? I think there is some kind of basic account that can be paid for on Plusnet to keep the email going.
When I moved away from my previous ISP, I had to go back through all the old emails sent to that account and go in and change the addresses to a Hotmail account as an interim measure as I knew I wouldn't be able to receive any more emails once I'd moved.
Unfortunately as with many other ISPs, email, web hosting and account access tends to cease when you move away and stop paying them. You might want to post his username (not password though) up so a member of staff can pick it up, check the old account and advise accordingly.

Re: Account and Email account deleted by Plusnet

MarieB — Tue, 12 Nov 2013 19:25:46 GMT

his user name is belle1985
he was under the impression the email address would continue as he still retains a old wanadoo email address that he uses, when he moved away from them to plusnet

Re: Account and Email account deleted by Plusnet

picbits — Tue, 12 Nov 2013 19:26:54 GMT

Fingers crossed one of the PN guys will pick this up if he's working late or tomorrow morning if they've all gone home for the night

Re: Account and Email account deleted by Plusnet

davidj66 — Wed, 13 Nov 2013 09:14:34 GMT

Quote from: MarieB
his user name is belle1985
he was under the impression the email address would continue as he still retains a old wanadoo email address that he uses, when he moved away from them to plusnet

VERY lucky he kept his Wanadoo emails; I was with HORRANGE and without any warning they cut off my Freeserve addy when I left for PN

Re: Account and Email account deleted by Plusnet

chrispurvey — Wed, 13 Nov 2013 15:58:37 GMT

Hi MarieB,
I've taken a look over the username you've given, the account has closed and there was no request to keep the email open. This is normal practice on what would happen to an account when closing it.
We can enable the account again so the email is accessible, but any emails that were stored would not be retrievable.

Re: Account and Email account deleted by Plusnet

MarieB — Wed, 13 Nov 2013 18:11:08 GMT

Hi Chris please can you enable the account.
jim:quote

Re: Account and Email account deleted by Plusnet

chrispurvey — Thu, 14 Nov 2013 09:13:27 GMT

That's been done for you, you should now have access to webmail and the member centre.

Re: Account and Email account deleted by Plusnet

MarieB — Sat, 16 Nov 2013 11:53:47 GMT

thank you