topic Re: same problem again !! in Plusnet Feedback

same problem again !!

misterdb — Tue, 12 Nov 2013 14:58:55 GMT

:(don't know whats going on with plusnet with my line profile and broadband speeds,three times on different occaisions i have phone C/S about line profiles and broadband speeds and every time after the 10 day training period within three to four weeks its back to square one with them .i have two months to on my contract so will be keeping a very close eye on line speeds and will make a decision about FTTC soon after christmas on whom to sign up to for it as its a lot of money to get a unsatisfactory service

Re: same problem again !!

Oldjim — Tue, 12 Nov 2013 15:29:23 GMT

Given your only other thread http://community.plus.net/forum/index.php/topic,111509 perhaps you can be a bit more explicit

Re: same problem again !!

misterdb — Tue, 12 Nov 2013 16:13:56 GMT

On three seperate occaisions i have had to phone plusnet about the line speeds i am getting. everything is fine for the 10 line training period but once that is over slowly the speed drops over a four week period ,i am using the BT speedtester to check most days so plusnet does have a record of the falling speeds .As i have stated i have two months to go on my contract to decide wether to upgrade my package to fibre optic plus calls with plusnet or some other provider.Before posting this have done a BT speedtest ....line profile 5.5...........speed 4.6

Re: same problem again !!

adamwalker — Tue, 12 Nov 2013 16:23:01 GMT

@misterdb Sorry this wasn't a fault as per some of the previous issues we've looked at for you. You were assigned an incorrect speed profile on our systems.
If fixed that for you but that will only account for the issue in part as Ive updated this manually to 4500kbps. I'd just need to advise raising another fault if that continues to be an issue for you.
Adam

Re: same problem again !!

misterdb — Sat, 16 Nov 2013 10:46:15 GMT

many thanks Adam for the fast response from you ,so far so good with the speed profile and here's hopeing that the problems solved .