https://community.plus.net/t5/Plusnet-Feedback/Fault-reporting-appears-to-be-faulty/m-p/1043948#M45084 I raised a ticket (76937447) on Friday regarding extreme slow speed during peak hours (only getting 1-2 mbps downloads on a<BR />line with an IP profile of 77 - I'm on a nice stable 80/20 FTTC line). I'd run through all the checks possible - even running the BTW wholesale checks and trying a second<BR />router. After two days (!) of waiting I finally got a response saying basically nothing - but that I could report the fault on faults.plus.net if I still had problems.<BR />Only problem with that is that I can't - the troubleshooter is broken - just gives an error. The whole reason I raised a ticket in the first<BR />place was because I couldn't use the online troubleshooting tool to report the fault!<BR />How exactly am I supposed to raise a fault report online? Surely the support staff should know that the fault reporting service is itself faulty - or is it just broken for me?<BR /> Sun, 10 Nov 2013 19:01:54 GMT davtjon 2013-11-10T19:01:54Z https://community.plus.net/t5/Plusnet-Feedback/Fault-reporting-appears-to-be-faulty/m-p/1043948#M45084 I raised a ticket (76937447) on Friday regarding extreme slow speed during peak hours (only getting 1-2 mbps downloads on a<BR />line with an IP profile of 77 - I'm on a nice stable 80/20 FTTC line). I'd run through all the checks possible - even running the BTW wholesale checks and trying a second<BR />router. After two days (!) of waiting I finally got a response saying basically nothing - but that I could report the fault on faults.plus.net if I still had problems.<BR />Only problem with that is that I can't - the troubleshooter is broken - just gives an error. The whole reason I raised a ticket in the first<BR />place was because I couldn't use the online troubleshooting tool to report the fault!<BR />How exactly am I supposed to raise a fault report online? Surely the support staff should know that the fault reporting service is itself faulty - or is it just broken for me?<BR /> Sun, 10 Nov 2013 19:01:54 GMT https://community.plus.net/t5/Plusnet-Feedback/Fault-reporting-appears-to-be-faulty/m-p/1043948#M45084 davtjon 2013-11-10T19:01:54Z https://community.plus.net/t5/Plusnet-Feedback/Fault-reporting-appears-to-be-faulty/m-p/1043949#M45085 I've checked your account and it was missing some information from that stopped you being able to raise a fault. If you can run through the fault wizard then I'll get this picked up.<BR />It would certainly be worth trying a <A href="http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows-7/" target="_blank">PPPoE</A> conenction to see if there's any difference.<BR />Let me know when you've raised a fault. Mon, 11 Nov 2013 13:51:33 GMT https://community.plus.net/t5/Plusnet-Feedback/Fault-reporting-appears-to-be-faulty/m-p/1043949#M45085 chrispurvey 2013-11-11T13:51:33Z