topic Re: Happy Customer! in Plusnet Feedback

Happy Customer!

Swiss — Thu, 09 Jul 2009 09:49:03 GMT

Hi,
My wife and I were Plusnet customers last year, until a scurrilous door-to-door salesman persuaded us to join TalkTalk phone and broadband (through the old one-two of a silver tongue and outright lies). After several months of poor broadband, our phone not ringing and non-existent technical and customer support we were able to cancel our contract.
Were now in our new house and we had our Plusnet broadband activated a couple of days ago. I just wanted to say job well done. Plusnet kept me updated every step of the way and the connection was even activated a day early. It's not often I write to tell a company that I'm happy with their service but after our recent experiences I am so glad to be back here.
Now get the 20mbps lines rolled out
Thanks
Tom

Re: Happy Customer!

scootie — Thu, 09 Jul 2009 10:45:35 GMT

Quote
Now get the 20mbps lines rolled out

sounds like some ones moved in to a house very close to the exchange

Re: Happy Customer!

198kHz — Thu, 09 Jul 2009 12:28:39 GMT

Welcome to PN!
You'll find these forums fun, educational, and a great source of help if you need it.

Re: Happy Customer!

pierre_pierre — Thu, 09 Jul 2009 15:31:58 GMT

and sometimes funny and scurrilous

Re: Happy Customer!

Fri, 10 Jul 2009 16:31:19 GMT

Well, there's a lesson to be learned there then. Glad you got away from the dreaded TT and welcome back Swiss.

Re: Happy Customer!

Chris — Fri, 10 Jul 2009 18:50:26 GMT

Welcome to Plusnet, shout up if you've got any questions.

Re: Happy Customer!

Swiss — Mon, 13 Jul 2009 17:20:02 GMT

Thanks, try this one