topic Re: Not really a doddle so far in Plusnet Feedback

Not really a doddle so far

ollyk — Mon, 04 Nov 2013 15:51:02 GMT

I Thought switching from infinity to plusnet fibre would be a smooth transition but it appears not. Firstly the automated ptocess didn't do the order to switch and then given a switc h date of the 2nd it changed to the 8th. notbing wrong in that except the internet has now stopped working since the 2nd. So it seems BT have cut me off on the original date and I have to wait for the 8th for plusnet to connect me,not exactly a seamless process. !

Re: Not really a doddle so far

orbrey — Mon, 04 Nov 2013 16:14:10 GMT

Hi ollyk,
Just checked for you and the order has completed so I've activated your account - really sorry for the delay there. Hope all is good with it, please let us know if there's anything else we can help with.

Re: Not really a doddle so far

ollyk — Mon, 04 Nov 2013 16:29:43 GMT

Thanks for that Its working fine now. You have no idea how hard it was to type my original question on a 2" screen on a mobile phone !. Especially at my age !!!!
Thanks once again.