topic Re: Home move in bound call routing issues in Plusnet Feedback

Home move in bound call routing issues

scfnet — Mon, 09 Dec 2013 22:46:59 GMT

Can someone take a look at Plusnets inbound call routing. Selecting option 3 1 2 1 for home move updates is resulting in a disconnection on Monday night.
Thanks

Re: Home move in bound call routing issues

adamwalker — Tue, 10 Dec 2013 12:03:08 GMT

Hi there, I've just tested that out and the call got through fine. Sorry to hear your call got disconnected, did you get through in the end?
Adam

Re: Home move in bound call routing issues

scfnet — Tue, 10 Dec 2013 15:50:35 GMT

It was disconnecting on both numbers last night at around 10:30, was the dept closed?
I spent 30mins by trying the customer service option but gave up in the end and raised a topic here instead. Finally got through this morning but still not convinced that it is going to happen on the right days this week, if at all
Thanks
Alastair

Re: Home move in bound call routing issues

orbrey — Tue, 10 Dec 2013 17:06:39 GMT

Hi scfnet, yes they are closed from 9pm in that department though all that means is that calls should be routed through to our main support teams. I've raised a task to have this looked into for you, I'll chase it up tomorrow and update you as soon as we have any news. Thanks very much for the heads up.