topic Well done Plusnet! Bye Bye BT! in Plusnet Feedback

Well done Plusnet! Bye Bye BT!

Rogerandout — Mon, 09 Dec 2013 16:39:41 GMT

I recently changed over from BT broadband because of the really dreadful service. I live a long way from the exchange and my broadband has been exceedingly slow. Asking for help from BT is a waste of time. On one occasion I was kept hanging around for one and a half hours on the phone by being continually put on hold. As you can imagine I'm really fed up with that lot.
It gave me the greatest pleasure to tell them that they had been "sacked" to put it politely and I switched to plusnet.
I have to say what a pleasure the experience has been. A very nice chap who was very easy to understand and thank goodness did not have a thick foreign accent sorted out my e mail for me when I had a few problems.
My internet speed is much faster now and what a blessing to read e mails without being bombarded with flashing images and all sorts of adverts which take up a lot of the e mail page. I hope all the good things about plusnet continues. So far I can't fault it.
WELL DONE PLUSNET AND THANKYOU! you have removed all of my BT broadband induced stress!
PS
I will never never ever use BT again inthis lifetime. Yes that's right NEVER!

Re: Well done Plusnet! Bye Bye BT!

picbits — Mon, 09 Dec 2013 16:58:15 GMT

Good to see some positive feedback on here - I also had a very positive experience

Re: Well done Plusnet! Bye Bye BT!

chandu — Mon, 09 Dec 2013 18:03:36 GMT

Same here as PicBits. Mentioning no names, the Digital Care team have been fantastic. Not forgetting the knowledgeable forum using customers (like me) have been very helpful with some positive suggestions.
Chandu.

Re: Well done Plusnet! Bye Bye BT!

jetstar — Tue, 10 Dec 2013 22:14:37 GMT

Plusnet is actually owned by BT

Re: Well done Plusnet! Bye Bye BT!

w23 — Tue, 10 Dec 2013 23:49:33 GMT

True, owned by BT, but operated independently (and much better IMO).