topic Re: Engineer No Show in Plusnet Feedback

Engineer No Show

xxandy77xx — Mon, 09 Dec 2013 13:05:02 GMT

Ok had engineer booked between 8-1 for today hasn't bothered to turn up no point ranting on, not gonna make the engineer turn up .

Re: Engineer No Show

orbrey — Mon, 09 Dec 2013 15:12:10 GMT

Hi, guessing the engineer still hasn't attended? Really sorry if so, just checked on the fault and it's looking like we need to book another appointment - though it'd definitely help the fault if you could complete a TAP3 speed test on the bt speed tester (http://speedtest.btwholesale.com) if possible.
Please let us know when you'd be available for another engineer, and really sorry to be asking so soon after a previously booked appointment hasn't happened.

Re: Engineer No Show

xxandy77xx — Mon, 09 Dec 2013 15:41:14 GMT

hi its ok not your fault i have ran another test ran a further diagnostics test and bit less than yesterday , wednesday would fine 8-1 if thats ok

Re: Engineer No Show

xxandy77xx — Wed, 11 Dec 2013 13:14:37 GMT

Ok second engineer booked for today 8-1 hasn't bothered to show up again, please don't bother to book another one all this is doing is wasting my time and yours, i will just leave it and see what it's like in the new year and it may well put itself right by then hopefully.

Re: Engineer No Show

adamwalker — Wed, 11 Dec 2013 14:51:40 GMT

Cheers for the update and really sorry about the further missed visit.

Re: Engineer No Show

xxandy77xx — Thu, 12 Dec 2013 02:32:38 GMT

no problem

Re: Engineer No Show

Townman — Thu, 12 Dec 2013 09:36:16 GMT

Is BTOR engineer no show compensation - which i understand PN receives from BTOR - applicable here?

Re: Engineer No Show

glloyd — Thu, 12 Dec 2013 09:58:58 GMT

This is only going to get worse. BTO are offering experienced engineers redundancy only to be replaced by cheaper less experienced engineers and agency staff.

Re: Engineer No Show

amcclean — Fri, 13 Dec 2013 17:44:15 GMT

Currently awating a BT openreach visit which was booked about 10 or 12 days ago. 17 mins left for them to turn up. Called PN at 4:15 and told all was well when they checked system. It was booked so far in advance so i could get the time off work. 16 mins now what's the bets.