topic Re: False Adverts in Plusnet Feedback

False Adverts

BRABUS — Fri, 06 Dec 2013 13:32:22 GMT

Well this is a classic
I did a bit of googling and simply put in "cheap fibre broadband" and came up with this on google

It clearly shows a paid for Plus Net advert, 2nd from the top showing that you can get a 12 month contract for fibre. When you click on it it takes you to a sign up page as normal but when you look at the legal bits only then does it tell you that it is really an 18 month contract. I rang Plus Net to try and get the deal for a friend who wishes to sign up to be told it wasn't available so I rang up a few more times pretending to be a new customer trying to get this deal but none of the sales agents seemed to care when I raised the issue as potentially false advertising. I Even rang up as me and told them that it was a concern and nothing!!!
Come on Plus Net, it may be a mistake, but take notice, things like this can damage your reputation or don't you care.

Re: False Adverts

Pettitto — Fri, 06 Dec 2013 13:50:28 GMT

Hi BRABUS,
I've just tried to replicate this but I'm not seeing the same results, and I'm unable to see the same set of results. I've tried this in incognito mode on Google Chrome.
I've let the Marketing Team aware of this thread to take a look over.

Re: False Adverts

BRABUS — Fri, 06 Dec 2013 14:02:07 GMT

That's why I put the screen shot up. I did it on my iPad a lap top on IE9 and also one on IE10 so it's not a one off, just trying to be helpful as no one else was listening to me at Plus Net

Re: False Adverts

picbits — Fri, 06 Dec 2013 14:12:48 GMT

I've not been able to replicate it on any of the browsers I have on my laptop.
Not saying it didn't happen but it certainly isn't pushing it my way from Google.

Re: False Adverts

BRABUS — Fri, 06 Dec 2013 14:18:29 GMT

I have just been on to try it again and low and behold it has now gone. It seems that when Chris gets involved that things happen ( as usual). That's why I came onto the forum to try and get it sorted.

Re: False Adverts

jelv — Fri, 06 Dec 2013 14:21:03 GMT

Try searching for cheap fibre broadband plusnet
I don't know whether the address it gives when you hover over the link helps:
http://www.google.com/aclk?sa=l&ai=CDvWmS9yhUouYOY-R0wXWyICYBZTRqbIE1Oicv3-ygdf-BQgAEAEgxJqxGigEUOqO33Bgu4aAgNAKoAGU-pH5A8gBAakCFT7nHrVxuz7IAxuqBChP0MsrD5feYgPlD-ydns9vfhthdo7F3s2oogkmUuoZprVCB0sHV_S8gAfUhe4GkAcB&sig=AOD64_3Kr19OF4lCRT03Ny4gp0u_bo0OPA&adurl=http://clickserve.dartsearch.net/link/click%3Flid%3D43700001232597504%26ds_s_kwgid%3D58700000030955333%26ds_e_adid%3D34163771556%26ds_e_matchtype%3Dsearch%26ds_e_device%3Dc%26ds_url_v%3D2&nb=0&res_url=http%3A%2F%2Fsearch.conduit.com%2Fresults.aspx%3Fq%3Dcheap%2Bfibre%2Bbroadband%2Bplusnet%26Suggest%3D%26stype%3DResults%26useHistory%3D%26FollowOn%3DTrue%26CUI%3DUN79001580039039253%26UP%3DUP_ID%26SelfSearch%3D1%26SearchType%3DSearchWeb%26SearchSource%3D15%26ctid%3DCT3220468%26octid%3DCT3220468&rurl=http%3A%2F%2Fsearch.conduit.com%2FResults.aspx%3Fq%3Dcheap%2520fibre%2520broadband%26start%3D10%26hl%3Den%26SearchSource%3D15%26SelfSearch%3D1%26SearchType%3DSearchWeb%26ctid%3DCT3220468%26octid%3DCT3220468%26CUI%3DUN79001580039039253%26UP%3DUP_ID%26FollowOn%3DTrue&nm=79&nx=191&ny=9&is=590x408&clkt=187

Re: False Adverts

Kelly — Fri, 06 Dec 2013 14:38:33 GMT

I've sent this thread over to our ecommerce manager to have a look!

Re: False Adverts

Kelly — Fri, 06 Dec 2013 14:42:29 GMT

ok,
Turns out that it was a mistake and has been corrected since! Sorry about the confusion.

Re: False Adverts

artmo — Fri, 06 Dec 2013 14:45:07 GMT

Just checked and reference to 12 month has been removed

Re: False Adverts

BRABUS — Fri, 06 Dec 2013 18:44:21 GMT

If Plusnet want to contact me about the confusion that came about whilst I was trying to get a new customer signed up I am more than happy to talk to you guys ;). Seems only fair after helping you out by bringing this to your attention LOL

Re: False Adverts

Kelly — Fri, 06 Dec 2013 19:07:34 GMT

PM me the username.

Re: False Adverts

BRABUS — Fri, 06 Dec 2013 20:43:11 GMT

You have a PM

Re: False Adverts

BRABUS — Fri, 13 Dec 2013 18:00:59 GMT

I PM'd you Kelly a week a go, are you on holiday????

Re: False Adverts

Kelly — Fri, 13 Dec 2013 18:36:35 GMT

Sorry. I got it and asked someone about it. Will arrange a contact next week for you.

Re: False Adverts

BRABUS — Fri, 13 Dec 2013 19:09:03 GMT

Cheers for the update.

Re: False Adverts

BRABUS — Sat, 21 Dec 2013 10:19:26 GMT

Well I am afraid to say that no one has contacted me and indeed the fibre deal that was in place has gone and passed and my friends have now not been signed up

Re: False Adverts

Kelly — Sat, 21 Dec 2013 16:08:18 GMT

😕 I asked someone to pick up. Too late?

Re: False Adverts

BRABUS — Sat, 21 Dec 2013 16:22:51 GMT

Not your fault. It's not too late so long as they aren't going to be out of pocket and the original reason for the call will still happen?

Re: False Adverts

BRABUS — Wed, 08 Jan 2014 21:30:37 GMT

Without meaning to sound rude, is anyone from Plus Net ever going to contact me as promised????

Re: False Adverts

Kelly — Thu, 09 Jan 2014 10:53:48 GMT

Sorry, xmas meant we dropped this.
Do you want to PM me a phone number so we can discuss this?