topic Re: Referral discount calculation changed yet again! in Plusnet Feedback https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036612#M44267 <BLOCKQUOTE><TABLE><TBODY><TR><TD>Quote from: Scott</TD></TR><TR><TD>What happens when your referrals exceed your subscription value is a partial token redemption is done (For you, you can see such an example on invoice 39429940). These odd values are then tracked on the referral system.<BR />Hopefully that clears those scenarios up for you ? <BR /></TD></TR></TBODY></TABLE></BLOCKQUOTE><BR />Hi Scott,<BR />The invoice 39429940 is not listed on my account history - are you sure you have the correct account?<BR />I appreciate your attempt to clarify matters, but I remain unconvinced that all is well.&nbsp; The workings of the referral system - especially where referral value exceeds subscription value - is far from transparent.&nbsp; For around two years, my referral values have been "all over&nbsp; the place" with month on month <I>odd </I> values which are <I>not multiples of the various token values</I>, even when the referral value was less than the subscription value.&nbsp; Below is the last two year's billing &amp; referral discount history.<BR /><TABLE><TBODY><TR><TD>Invoice</TD> <TD>Value</TD> <TD>Balance</TD> <TD>Invoice Date</TD> <TD>Status</TD> <TD>Description</TD></TR><TR><TD>&nbsp;46105953</TD> <TD><SPAN style="color:red;">-£5.97</SPAN></TD> <TD>0</TD> <TD>28 Nov 2013</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;46105952</TD> <TD>£7.20</TD> <TD>1.23</TD> <TD>28 Nov 2013</TD> <TD>Part-Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;45328108</TD> <TD><SPAN style="color:red;">-£5.97</SPAN></TD> <TD>0</TD> <TD>28 Oct 2013</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;45328106</TD> <TD>£6.49</TD> <TD>0</TD> <TD>28 Oct 2013</TD> <TD>Fully Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;44584233</TD> <TD><SPAN style="color:red;">-£6.19</SPAN></TD> <TD>0</TD> <TD>28 Sep 2013</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;44584229</TD> <TD>£8.45</TD> <TD>0</TD> <TD>28 Sep 2013</TD> <TD>Fully Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;43845660</TD> <TD><SPAN style="color:red;">-£6.49</SPAN></TD> <TD>0</TD> <TD>28 Aug 2013</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;43845658</TD> <TD>£6.49</TD> <TD>0</TD> <TD>28 Aug 2013</TD> <TD>Fully Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;43244491</TD> <TD>£125.88</TD> <TD>0</TD> <TD>02 Aug 2013</TD> <TD>Fully Paid</TD> <TD>Line Rental Saver</TD></TR><TR><TD>&nbsp;43120253</TD> <TD><SPAN style="color:red;">-£6.49</SPAN></TD> <TD>0</TD> <TD>28 Jul 2013</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;43120251</TD> <TD><SPAN style="color:red;">-£5.05</SPAN></TD> <TD>0</TD> <TD>28 Jul 2013</TD> <TD><B>Credit Note</B></TD> <TD>Referral Tokens Credit Payment</TD></TR><TR><TD>&nbsp;43120249</TD> <TD>£6.49</TD> <TD>0</TD> <TD>28 Jul 2013</TD> <TD>Fully Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;42404414</TD> <TD><SPAN style="color:red;">-£6.49</SPAN></TD> <TD>0</TD> <TD>28 Jun 2013</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;42404412</TD> <TD>£6.49</TD> <TD>0</TD> <TD>28 Jun 2013</TD> <TD>Fully Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;42070972</TD> <TD>£5.99</TD> <TD>0</TD> <TD>13 Jun 2013</TD> <TD>Fully Paid</TD> <TD>Postage and Packaging</TD></TR><TR><TD>&nbsp;41692900</TD> <TD><SPAN style="color:red;">-£6.49</SPAN></TD> <TD>0</TD> <TD>28 May 2013</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;41692899</TD> <TD>£6.49</TD> <TD>0</TD> <TD>28 May 2013</TD> <TD>Fully Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;40996113</TD> <TD><SPAN style="color:red;">-£6.49</SPAN></TD> <TD>0</TD> <TD>28 Apr 2013</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;40996109</TD> <TD>£6.71</TD> <TD>0</TD> <TD>28 Apr 2013</TD> <TD>Fully Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;40304505</TD> <TD><SPAN style="color:red;">-£6.49</SPAN></TD> <TD>0</TD> <TD>28 Mar 2013</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;40304503</TD> <TD>£6.49</TD> <TD>0</TD> <TD>28 Mar 2013</TD> <TD>Fully Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;39625830</TD> <TD><SPAN style="color:red;">-£6.49</SPAN></TD> <TD>0</TD> <TD>28 Feb 2013</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;39625829</TD> <TD>£6.49</TD> <TD>0</TD> <TD>28 Feb 2013</TD> <TD>Fully Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;38947522</TD> <TD><SPAN style="color:red;">-£6.49</SPAN></TD> <TD>0</TD> <TD>28 Jan 2013</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;38947521</TD> <TD>£6.49</TD> <TD>0</TD> <TD>28 Jan 2013</TD> <TD>Fully Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;38284556</TD> <TD><SPAN style="color:red;">-£6.49</SPAN></TD> <TD>0</TD> <TD>28 Dec 2012</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;38284553</TD> <TD>£6.75</TD> <TD>0</TD> <TD>28 Dec 2012</TD> <TD>Fully Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;37641453</TD> <TD><SPAN style="color:red;">-£6.49</SPAN></TD> <TD>0</TD> <TD>28 Nov 2012</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;37641450</TD> <TD><SPAN style="color:red;">-£5.55</SPAN></TD> <TD>0</TD> <TD>28 Nov 2012</TD> <TD><B>Credit Note</B></TD> <TD>Referral Tokens Credit Payment</TD></TR><TR><TD>&nbsp;37641449</TD> <TD>£6.49</TD> <TD>0</TD> <TD>28 Nov 2012</TD> <TD>Fully Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;36996912</TD> <TD><SPAN style="color:red;">-£6.49</SPAN></TD> <TD>0</TD> <TD>28 Oct 2012</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;36996911</TD> <TD>£6.49</TD> <TD>0</TD> <TD>28 Oct 2012</TD> <TD>Fully Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;36356905</TD> <TD><SPAN style="color:red;">-£6.49</SPAN></TD> <TD>0</TD> <TD>28 Sep 2012</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;36356903</TD> <TD>£6.84</TD> <TD>0</TD> <TD>28 Sep 2012</TD> <TD>Fully Paid</TD> <TD>Scheduled Payments</TD></TR><TR><TD>&nbsp;36328146</TD> <TD>£113.88</TD> <TD>0</TD> <TD>26 Sep 2012</TD> <TD>Fully Paid</TD> <TD>Line Rental Saver</TD></TR><TR><TD>&nbsp;35725835</TD> <TD><SPAN style="color:red;">-£9.34</SPAN></TD> <TD>0</TD> <TD>28 Aug 2012</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;35725830</TD> <TD>£31.11</TD> <TD>0</TD> <TD>28 Aug 2012</TD> <TD>Fully Paid</TD> <TD>Account Billing (2012-08-28 to 2012-09-27) And Scheduled Payments</TD></TR><TR><TD>&nbsp;35105637</TD> <TD><SPAN style="color:red;">-£9.34</SPAN></TD> <TD>0</TD> <TD>28 Jul 2012</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;35105634</TD> <TD>£29.64</TD> <TD>0</TD> <TD>28 Jul 2012</TD> <TD>Fully Paid</TD> <TD>Account Billing (2012-07-28 to 2012-08-27) And Scheduled Payments</TD></TR><TR><TD>&nbsp;34484822</TD> <TD><SPAN style="color:red;">-£9.34</SPAN></TD> <TD>0</TD> <TD>28 Jun 2012</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;34484821</TD> <TD>£28.18</TD> <TD>0</TD> <TD>28 Jun 2012</TD> <TD>Fully Paid</TD> <TD>Account Billing (2012-06-28 to 2012-07-27) And Scheduled Payments</TD></TR><TR><TD>&nbsp;33867540</TD> <TD><SPAN style="color:red;">-£9.34</SPAN></TD> <TD>0</TD> <TD>28 May 2012</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;33867537</TD> <TD>£69.06</TD> <TD>0</TD> <TD>28 May 2012</TD> <TD>Fully Paid</TD> <TD>Account Billing (2012-05-28 to 2012-06-27) And Scheduled Payments</TD></TR><TR><TD>&nbsp;33480822</TD> <TD>£50.00</TD> <TD>0</TD> <TD>09 May 2012</TD> <TD>Fully Paid</TD> <TD>One-off payment for Home Phone Top-Up credit</TD></TR><TR><TD>&nbsp;33257153</TD> <TD><SPAN style="color:red;">-£12.28</SPAN></TD> <TD>0</TD> <TD>28 Apr 2012</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;33257152</TD> <TD>£30.83</TD> <TD>0</TD> <TD>28 Apr 2012</TD> <TD>Fully Paid</TD> <TD>Account Billing (2012-04-28 to 2012-05-27) And Scheduled Payments</TD></TR><TR><TD>&nbsp;32648253</TD> <TD><SPAN style="color:red;">-£14.99</SPAN></TD> <TD>0</TD> <TD>28 Mar 2012</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;32648251</TD> <TD>£29.56</TD> <TD>0</TD> <TD>28 Mar 2012</TD> <TD>Fully Paid</TD> <TD>Account Billing (2012-03-28 to 2012-04-27) And Scheduled Payments</TD></TR><TR><TD>&nbsp;32045119</TD> <TD>£30.38</TD> <TD>0</TD> <TD>28 Feb 2012</TD> <TD>Fully Paid</TD> <TD>Account Billing (2012-02-28 to 2012-03-27) And Scheduled Payments</TD></TR><TR><TD>&nbsp;31444272</TD> <TD><SPAN style="color:red;">-£9.34</SPAN></TD> <TD>0</TD> <TD>28 Jan 2012</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;31444271</TD> <TD>£28.38</TD> <TD>0</TD> <TD>28 Jan 2012</TD> <TD>Fully Paid</TD> <TD>Account Billing (2012-01-28 to 2012-02-27) And Scheduled Payments</TD></TR><TR><TD>&nbsp;30854423</TD> <TD><SPAN style="color:red;">-£8.84</SPAN></TD> <TD>0</TD> <TD>28 Dec 2011</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;30854420</TD> <TD>£28.18</TD> <TD>0</TD> <TD>28 Dec 2011</TD> <TD>Fully Paid</TD> <TD>Account Billing (2011-12-28 to 2012-01-27) And Scheduled Payments</TD></TR><TR><TD>&nbsp;30259218</TD> <TD><SPAN style="color:red;">-£8.84</SPAN></TD> <TD>0</TD> <TD>28 Nov 2011</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;30259217</TD> <TD>£28.94</TD> <TD>0</TD> <TD>28 Nov 2011</TD> <TD>Fully Paid</TD> <TD>Account Billing (2011-11-28 to 2011-12-27) And Scheduled Payments</TD></TR><TR><TD>29672439</TD> <TD><SPAN style="color:red;">-£8.05</SPAN></TD> <TD>0</TD> <TD>28 Oct 2011</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;29672438</TD> <TD>£26.98</TD> <TD>0</TD> <TD>28 Oct 2011</TD> <TD>Fully Paid</TD> <TD>Account Billing (2011-10-28 to 2011-11-27) And Scheduled Payments</TD></TR><TR><TD>&nbsp;29087196</TD> <TD><SPAN style="color:red;">-£8.05</SPAN></TD> <TD>0</TD> <TD>28 Sep 2011</TD> <TD><B>Credit Note</B></TD> <TD>Reduction of subscription charges by the referral scheme</TD></TR><TR><TD>&nbsp;29087195</TD> <TD>£27.27</TD> <TD>0</TD> <TD>28 Sep 2011</TD> <TD>Fully Paid</TD> <TD>Account Billing (2011-09-28 to 2011-10-27) And Scheduled Payments</TD></TR></TBODY></TABLE><BR />Sept 2011, my BB subscription was £14.99 and the referral discount was £8.05.&nbsp; This is not a value which is a multiple of referral token values (it is my understanding that referral values have always been multiples of 25p); it is therefore not transparent as to how that figure was arrived at<BR />Nov 2011, my referral discount changes to £8.84 - a change of 79p - not a multiple of a referral token<BR />Jan 2012, my referral value goes up by 50p to £9.34 (new referral? - though note that I have 3 x 50p new referrals becoming active between 10th Nov 2011 and 10th Dec 2011)<BR />Mar 2012, my referral value goes up to £14.99 - coincidently the same as my subscription value and in Apr 2012, my referral value is £12.28 - this looks like a sort out of no payment in Feb 2012 but the figures do not add up!<BR />May 2012 the 'background' value of £9.34 pervades until Aug 2012 after which I swap BB package and take LSR thereby reducing my monthly subscription to £6.49<BR />Sept 2012 onwards, the reported referral value is 'capped' at £6.49 with no visibility of the referral value which exceeds the subscription value.<BR />Sept 2013, the reported referral value falls by 50p (closed referral may be - but cannot see one - or possibly a system glitch?) to £6.19 - this is still not a sensible multiple of referral token values and is less than my subscription value therefore there should be no capping<BR />Oct / Nov 2013, the reported referral value falls by another 22p - which in itself is not a recognised token value and leaves a sum which is less than my subscription value and not a multiple of known token values.<BR />I recognise that there are two "over £5 surplus" payments, however the way that data has been reported does not provide a transparent means to see what is going on. I submit that the following is true and that some attempt to rectify matters (rather than explain away) would bring greater transparency to the referral system.<BR /><BR />1. Not all token values reported in a user's referral list are correct - we know that the zero value on essentials packages is being addressed, however that does not explain the 60p on Business BB Option 2 which according to my current referrals page totals £20.36 - where on earth does the odd 36p come from?<BR /><TABLE><TBODY><TR><TD>Business </TD><TD>Broadband Option 2 </TD><TD>27/02/10 </TD><TD>08/12/13 </TD><TD>N/A </TD><TD>£0.60</TD><TD> 44 </TD><TD>£20.36 </TD><TD>active</TD></TR> </TBODY></TABLE><BR />2. The sum of referral values earned should be clearly reported, not just the value set against subscription charges<BR />3. Where referral value exceeds subscription charges, the balance of the surplus should be clearly reported on the referrals page - that is current month's referral 'earnings' and 'surplus pot' to date<BR />4. Where there are charges above service subscriptions (e.g. call charges) to simplify things for everyone (and reduce PN's costs) if there is sufficient surplus in the 'pot' that credit should be applied to those additional charges to thereby avoid the need / cost of processing a DD payment<BR /><BR />I know that you are busy, but a clear answer that explains what has happened and what (if anything) needs to be done to rectify the lack of transparency in the referral system would be most welcome.&nbsp; In years gone by, it has been the referral system which grew PN's user base and indeed contributed towards customer loyalty - the scheme ought to be totally transparent - that is be seen to be functioning correctly.<BR /><BR />Kind regards,<BR />Kevin Sat, 30 Nov 2013 14:34:48 GMT Townman 2013-11-30T14:34:48Z Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036568#M44223 Ref ticket 75086245<BR />For quite sometime I have notice and reported that the total of referral discount applied to my account does not match the sum of the listed tokens. &nbsp;As this ticket (and previous) show I have been given various explanations of why I'm wrong in my assessment, however the final response last month confirmed that there is a known problem affecting my referral tokens which "is being worked on".<BR />This month my reported referral value has changed yet again by an amount not equal to any referral token value. &nbsp;Therefore if the system is functioning correctly, that change cannot be the consequence of a change in status of one of my referred accounts. &nbsp;Also from the referral value list, there are two PN Essentials having a token value of £0.00.<BR />The ticket concluded that my correct referral value is £6.60, but the value credited this month is an odd number less which is not a multiple of 25p, that being the &nbsp;smallest token value. &nbsp;Just how does the system end up with a referral value of £x.x7 when referral token values are multiples of 25p?<BR />What is the status of the fix referred to in ticket 75086245 please?<BR />Thanks,<BR />Kevin Mon, 28 Oct 2013 08:13:27 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036568#M44223 Townman 2013-10-28T08:13:27Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036569#M44224 Hi Kevin,<BR />I've just taken a look at the problem that referenced on the ticket you've referred to. I can see the problem is still currently open and is still with our Development Team. I'm sorry that it's causing you such a headache. We're aware it's affecting a number of customers and we'll get this issue resolved ASAP. Mon, 28 Oct 2013 09:17:00 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036569#M44224 Pettitto 2013-10-28T09:17:00Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036570#M44225 Hi Chris,<BR />Good to catch up with you again... thank you for the prompt reply.<BR />Not really causing me a headache - I have a life - it s a matter that there is a persisting inconsistent known fault.<BR />The figure seems to strangely change each month by an illogical value - at least previously it was consistently wrong. &nbsp;PN then need to charge me 30p or 52p by direct debit, the processing cost of which is more than PN gets. &nbsp;Also for anyone with a transactional charged bank account (not me on my residential account, though it would apply if this were happening in respect of my business account), the transaction charge could be greater than the amount being charged.<BR />Spread across a lot of customers, the bank transaction costs to PN could be a lot more than is being collected, which impacts the bottom line! &nbsp;Is there an estimated date for the fix please?<BR />Cheers,<BR />Kevin Mon, 28 Oct 2013 09:32:41 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036570#M44225 Townman 2013-10-28T09:32:41Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036571#M44226 Thanks for getting back to me Kevin,<BR />It's good to hear from you too - just like old times <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /><BR />I've had a chat with one of the QA Engineers and they are currently looking at the problem as we speak. Once we have a bit more information on the scale of the problem and what size of work we are looking at to resolve this issue, I'll certainly let you know. Mon, 28 Oct 2013 10:00:20 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036571#M44226 Pettitto 2013-10-28T10:00:20Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036572#M44227 Hi Chris,<BR />What did the QA engineer (tester?) find &nbsp;on the 28th <S>sat</S> last month?<BR />Is there any news please?<BR />Cheers,<BR />Kevin Fri, 08 Nov 2013 10:34:47 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036572#M44227 Townman 2013-11-08T10:34:47Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036573#M44228 Hi Kevin,<BR />One of the QA guys will be along shortly to pop you an update on this thread. Fri, 08 Nov 2013 11:11:22 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036573#M44228 Pettitto 2013-11-08T11:11:22Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036574#M44229 Hello,<BR />The problem is one that is currently actively being worked on by the development team I'm part of. We do realise how long the problem with referrals has gone on is not good enough.<BR />We think we have the root cause bottomed out and should be in a position to have the fix tested to confirm it is all good (and doesn't break anything else!) next week. I do realise the update is quite often "next week" but it really is.<BR />I'll be along Thursday next week to give an update on how it has all again. Fri, 08 Nov 2013 12:37:57 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036574#M44229 ScottStorey 2013-11-08T12:37:57Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036575#M44230 Scott,<BR />Thank you for finding the time to respond.&nbsp; This is the first response I've seen on this matter which clearly suggests progress and a target for resolution - this is most refreshing.&nbsp; For too long the answer has been "we are looking at it" with no indication of by when a fix might be provided.&nbsp; I realise that when next week comes along, it is possible that the problem will have been found to be even more complex than you think it is today.&nbsp; That is the nature of complex IT systems which have evolved over a number of years, often to do things they were never originally designed to handle.&nbsp; That said the delay in doing something is as you suggest, not good enough.<BR />I look forward to receiving your update next Thursday - I will look out for that response!<BR />Kind regards,<BR />Kevin Fri, 08 Nov 2013 12:57:21 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036575#M44230 Townman 2013-11-08T12:57:21Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036576#M44231 I'm looking forward to it being fixed and the referrals paid with 10% interest&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@13ACAF1B4DB3038AD540E11CDD6AB984/images/emoticons/cheesy.gif" alt="Cheesy" title="Cheesy" /> Fri, 08 Nov 2013 15:44:31 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036576#M44231 reserved 2013-11-08T15:44:31Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036577#M44232 <BLOCKQUOTE><TABLE><TBODY><TR><TD>Quote from: Scott</TD></TR><TR><TD>Hello,<BR />The problem is one that is currently actively being worked on by the development team I'm part of. We do realise how long the problem with referrals has gone on is not good enough.<BR />We think we have the root cause bottomed out and should be in a position to have the fix tested to confirm it is all good (and doesn't break anything else!) next week. I do realise the update is quite often "next week" but it really is.<BR />I'll be along Thursday next week to give an update on how it has all again.<BR /></TD></TR></TBODY></TABLE></BLOCKQUOTE><BR /><SPAN style="color:blue;"><B><BR />It's Thursday</B></SPAN> Thu, 14 Nov 2013 10:25:39 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036577#M44232 reserved 2013-11-14T10:25:39Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036578#M44233 You will get an update at some point today, Scott is a little busy at the moment but will get you an update today. Thu, 14 Nov 2013 11:01:41 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036578#M44233 Pettitto 2013-11-14T11:01:41Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036579#M44234 <BLOCKQUOTE><TABLE><TBODY><TR><TD>Quote from: reserved</TD></TR><TR><TD><SPAN style="color:blue;"><B>It's Thursday</B></SPAN><BR /></TD></TR></TBODY></TABLE></BLOCKQUOTE><BR />It sure is, but give the guy a chance, it was only 90 minutes into the working day before you rattled their cage.&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@13ACAF1B4DB3038AD540E11CDD6AB984/images/emoticons/cheesy.gif" alt="Cheesy" title="Cheesy" /><BR />You might at least let them get through lunch first...&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@DD2C576E9659EC19DB321D3F15B5069C/images/emoticons/grin.gif" alt="Grin" title="Grin" /> Thu, 14 Nov 2013 11:08:36 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036579#M44234 Townman 2013-11-14T11:08:36Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036580#M44235 I expect he has finished his lunch by now.<BR />Anybody want a wager that the reply (if it comes) will be along the lines of "We are still working on it" ? Thu, 14 Nov 2013 15:11:55 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036580#M44235 gofaster 2013-11-14T15:11:55Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036581#M44236 There's no update yet regarding this being resolved, it is still being worked on and is towards the top in terms of priority of problems to get resolved, unfortunately there are a few things currently above this.<BR />It will be going in a batch of fixes that we will be releasing in December at the latest, but if we can get this pushed through sooner we will.<BR /> Thu, 14 Nov 2013 15:33:02 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036581#M44236 chrispurvey 2013-11-14T15:33:02Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036582#M44237 Hi all,<BR />As Chris mentioned I'm rather busy at the moment (currently actually sat at my sisters graduation).<BR />We aren't as far along as I expected we would be. My team picks up nearly all live issues and we had to fix the recent problems people reported with recent calls not showing as a priority.<BR />Having said that, we have moved forward. Myself and the developer responsible for the fix sat down earlier in the week and confirmed the cause of the problem.<BR />As other Chris has mentioned we want it fixed sooner rather than later and it looks like we will split the fix in two. First part to fix the actual problem so all future referrals are done correctly and the second part to clean up the referrals that have been missed. The reason for this is that it gives me time to confirm that the cleanup gives everyone the refunds they are owed and get a fix out as quick as possible for future referrals.<BR />Behind the scenes we are also working on a better way of prioritising existing problems so there isn't a situation like we had with this where the response you would often hear is either "we are working on it" or "it will be fixed, but we don't know when." Thu, 14 Nov 2013 15:42:14 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036582#M44237 ScottStorey 2013-11-14T15:42:14Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036583#M44238 Scott,<BR />Thank you for fulfilling your commitment to provided an update of progress by today, even though you are out of the office doing once in a lifetime family stuff. &nbsp;Congratulations to your sister.<BR />A two part solution sounds like a plan - fix the cause first, then tidy up the historical consequences. &nbsp;When you are back in the office, would it be possible to be given target dates for each phase please. &nbsp;One understands that live service delivery issues will always need to come first, but a target would be good to have.<BR />If I might ask, does the fix deliver correction to the listed token values and the totalling of the same? &nbsp;Will the correction of historical payments take into consideration referred accounts which have now terminated? &nbsp;Do you have a date from which the model was known to be broken please? &nbsp;Personally I have never found a good correlation between listed tokens and the received referral discount value. &nbsp;Since I have been on LSR (monthly subscription is less than the referral value) the "visible" referral value as been "capped" to the subscription value.<BR />I guess it would be useful to learn of the scope of the fix, so that those of us who have concerns over referrals (I do not think there is just one issue) could indicate if there is anything else outside of the scope of planned fixes.<BR />Regards,<BR />Kevin Thu, 14 Nov 2013 17:42:35 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036583#M44238 Townman 2013-11-14T17:42:35Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036584#M44239 <BLOCKQUOTE><TABLE><TBODY><TR><TD>Quote from: Chris</TD></TR><TR><TD>It will be going in a batch of fixes that we will be releasing in December at the latest<BR /></TD></TR></TBODY></TABLE></BLOCKQUOTE><BR />I am willing to wager my entire Decembers referral value on this not happening - any takers? Fri, 15 Nov 2013 10:33:40 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036584#M44239 gofaster 2013-11-15T10:33:40Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036585#M44240 I am quite confident that a fix isn't too far away on this one, as Scott has mentioned. Fri, 15 Nov 2013 11:55:58 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036585#M44240 Pettitto 2013-11-15T11:55:58Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036586#M44241 <BLOCKQUOTE><TABLE><TBODY><TR><TD>Quote from: gofaster</TD></TR><TR><TD><BR />I am willing to wager my entire Decembers referral value on this not happening - any takers?<BR /></TD></TR></TBODY></TABLE></BLOCKQUOTE><BR />I think I am with you on this one but I have to say that I don't think its a lack of effort from the PN staff though&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@C99FFF55540079D701B20BB503070F3D/images/emoticons/cool.gif" alt="Cool" title="Cool" /> Thu, 21 Nov 2013 16:23:03 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036586#M44241 BRABUS 2013-11-21T16:23:03Z Re: Referral discount calculation changed yet again! https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036587#M44242 : <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@3681646702FDFD32BCA97E2E5F1BDDD5/images/emoticons/huh.gif" alt="Huh" title="Huh" /> I don't think <I>this</I> one can be blamed on "our suppliers"&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@60D8B9A7EF595F957F721D893E7B8359/images/emoticons/crazy2.gif" alt="Crazy" title="Crazy" /> Thu, 21 Nov 2013 17:15:38 GMT https://community.plus.net/t5/Plusnet-Feedback/Referral-discount-calculation-changed-yet-again/m-p/1036587#M44242 gofaster 2013-11-21T17:15:38Z