topic Re: OpenReach featuring on Watchdog in Plusnet Feedback

OpenReach featuring on Watchdog

jelv — Mon, 28 Oct 2013 11:07:08 GMT

Now would be an excellent time to contact Watchdog if you've had issues with OpenReach recently.
This coming Wednesday's programme:

Quote
Series 32 Episode 7 of 8
Duration: 1 hour
Consumer series. Anne Robinson interviews energy secretary Ed Davey, and we investigate BT Openreach and their promises to keep the nation connected.

Re: OpenReach featuring on Watchdog

tijara33 — Tue, 29 Oct 2013 11:26:20 GMT

There's a very good article in today's Mail which details the horrors of the combination of BT & Openreach. Praise the Lord that I'm a Plusnet customer.
http://www.dailymail.co.uk/news/article-2478638/A-superfast-way-mad--ring-BTs-centre-Bangalore.html

Re: OpenReach featuring on Watchdog

AndyH — Wed, 30 Oct 2013 10:04:02 GMT

I still fail to understand why end users cannot talk to Openreach.
But it will be interesting tonight. I think it will be more to do with telephone lines than broadband though....

Re: OpenReach featuring on Watchdog

Anonymous — Wed, 30 Oct 2013 10:26:03 GMT

Currently the ThinkBroadband website has a survey asking (see attachment) about Openreach repairs and connection problems -

Re: OpenReach featuring on Watchdog

gleneagles — Thu, 31 Oct 2013 15:13:01 GMT

Can Plusnet contact Openreach direct ?

Re: OpenReach featuring on Watchdog

Apprentice — Thu, 31 Oct 2013 15:28:14 GMT

They should be able to I would have thought.
http://tinyurl.com/qcl82bk

Re: OpenReach featuring on Watchdog

James — Thu, 31 Oct 2013 16:56:11 GMT

Quote from: gleneagles
Can Plusnet contact Openreach direct ?

Only on Phone Faults and Provision. Not for Broadband. We have to contact Wholesale for Broadband/Fibre.

Re: OpenReach featuring on Watchdog

AndyH — Thu, 31 Oct 2013 17:01:01 GMT

Provision as in when an order is placed with BTw and an Openreach engineer doesn't turn up?

Re: OpenReach featuring on Watchdog

orbrey — Thu, 31 Oct 2013 17:04:34 GMT

Yes, though only for provisioning of a phone line, not broadband as James said above.

Re: OpenReach featuring on Watchdog

AndyH — Thu, 31 Oct 2013 17:22:00 GMT

Wow.
That's an inefficient loop - End User > ISP > BTw > Openreach
So, you have to chase BTw when an engineer doesn't turn up for broadband and then BTw have to chase Openreach.
It's no wonder there can be issues!

Re: OpenReach featuring on Watchdog

James — Thu, 31 Oct 2013 17:29:10 GMT

It's an Ofcom directive. It's to ensure what is called "equivalence".