topic Re: Slow Tonight in Plusnet Feedback

Slow Tonight

Velocity — Sun, 27 Oct 2013 21:37:02 GMT

noticed youtube on smart tv buffering, checked speed bt official said
Download speed achieved during the test was - 27.61 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-71.69 Mbps .
Additional Information:
IP Profile for your line is - 71.69 Mbps
Upload speed achieved during the test was - 14.22 Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
===============================================
Speedtest.net
23 down
16.65 up.
Not wifi, directly connected
anyone else had a massive slowing down

Re: Slow Tonight

mikko — Sun, 27 Oct 2013 22:59:49 GMT

Me too. Very similar figures or even lower from several speedtest sites. My ip profile is 71.1 mbps.
I assume it's weather related (i live on border of SW London and Surrey.)
Anyone else affected?

Re: Slow Tonight

Velocity — Sun, 27 Oct 2013 23:31:50 GMT

whatever it was seems to be fixed now, but damned annoying at the time.
http://www.speedtest.net/my-result/3061557284

Re: Slow Tonight

mikko — Mon, 28 Oct 2013 00:02:26 GMT

Tested again at 11.13pm - back to normal. Wonder how widespread the slowdown was?

Re: Slow Tonight

w23 — Mon, 28 Oct 2013 07:41:00 GMT

I got a couple of distinctly slow speedtests (download only affected) just after the time of the OP but back to full speed by 11PM

Normal result at 22:58

Re: Slow Tonight

mikko — Mon, 28 Oct 2013 09:37:55 GMT

Back to slow again - no dial tone but still got internet. Weather related definitely.

Re: Slow Tonight

chrispurvey — Mon, 28 Oct 2013 10:25:48 GMT

@Mikko
I've checked over your connection and it's showing plenty of errors on your line. If you've no dial tone at all then you'll need to report this to your phone provider.
@Velocity
I can't see any issues on your line at all, do you know if it happened on another device apart from your TV?

Re: Slow Tonight

mikko — Mon, 28 Oct 2013 19:37:00 GMT

Chris, no dial tone this morning ("no line" message on cordless phone). Logged the fault with BT. The overhead line from the house passes through a tall Leylandii type tree over the road so with the strong winds I guess the line has become 'one legged' which explains why we can still get the internet, albeit much slowed down.
BT say they can get round to repairing it at or before 5pm on 31st October.
Last time this happened (about 10 years ago) BT offered to divert incoming calls to my mobile. Can't find it on the website now. Does anyone know if they do it? (Forgot to ask the lady in India when fixing my appointment).

Re: Slow Tonight

AndyH — Mon, 28 Oct 2013 20:46:33 GMT

You should be able to do it from the website https://www2.bt.com/btPortal/application?origin=ftpd_hub_page.jsp&event=bea.portal.framework.internal.portlet.event&pageid=ftpd_hub&portletid=ftpd_hub&portletns=ftpd_hub&wfevent=event.ft_start_ft_webflow&com.bea.event.type=linkclick&oLDesc=faultTrackingDsc&oSiteArea=btb.mya&oPJsp=ftpd_hub_page.jsp&oPt=ftpd_hub&oLName=faultTrackingParams&oOJsp=ftpd_fp_get_account_line.jsp&oPg=ftpd_hub&siteArea=btb.mya

Re: Slow Tonight

mikko — Tue, 29 Oct 2013 08:44:33 GMT

Thank AndyH, found and sorted.