topic Re: No ticket reply poor services in Plusnet Feedback

No ticket reply poor services

rookey — Fri, 25 Oct 2013 14:23:49 GMT

As title.

Re: No ticket reply poor services

Chris — Fri, 25 Oct 2013 14:26:28 GMT

If you gave us a bit more to go on we'd probably be able to answer your question here. Someone was actually looking at your ticket when I checked.

Re: No ticket reply poor services

inhost — Fri, 25 Oct 2013 17:43:21 GMT

Plusnet are taking 4 - 5 days to respond to tickets on avg right now and your call wait times are insane.

Re: No ticket reply poor services

chrispurvey — Mon, 28 Oct 2013 09:03:06 GMT

Our average response time overall is lower than 4-5 days - http://csc.plus.net although the average fault turnaroud time is slightly higher than the figure quoted at the minute.

Re: No ticket reply poor services

jasonfreeman — Thu, 31 Oct 2013 14:05:45 GMT

I asked a question on tuesday 29th october and have not had a reply and the status has been the same since, I was wondering could someone ask a member of the support team to reply to my question please. Thank you

Re: No ticket reply poor services

Pettitto — Thu, 31 Oct 2013 14:17:00 GMT

I've just responded to the ticket on your account for you.

Re: No ticket reply poor services

jasonfreeman — Thu, 31 Oct 2013 14:22:36 GMT

Thank you for your response, has a prepaid postage bag already been sent to mine or is it being arranged and processed still?

Re: No ticket reply poor services

Pettitto — Thu, 31 Oct 2013 14:27:53 GMT

It's just been sent as I wrote the response to the ticket for you.

Re: No ticket reply poor services

jasonfreeman — Thu, 31 Oct 2013 14:33:21 GMT

Ok thank you, just one last query, how long roughly should it take and how is it being sent) (royal mail 1st class or 2nd class etc)

Re: No ticket reply poor services

orbrey — Thu, 31 Oct 2013 14:36:53 GMT

Believe it'd be first class as that's what the routers are sent by, and there's no reason for it to be any different.

Re: No ticket reply poor services

jasonfreeman — Thu, 31 Oct 2013 14:39:16 GMT

Ok thank you matt and chris for your help I found very helpful

Re: No ticket reply poor services

jasonfreeman — Thu, 31 Oct 2013 15:04:57 GMT

I just checked the royal mail website and it says "we aim to deliver 93% of 1st class mail the next working day after posting" does this mean I could receive it tomorrow and what packaging is it going to be in so I know what to look out for

Re: No ticket reply poor services

Pettitto — Thu, 31 Oct 2013 16:17:02 GMT

The returns bag are usually a dark(ish) shade of blue, so should be pretty noticeable.
As far as First Class is concerned, we would normally advise 3-5 working days on First Class post, however, it could be delivered before that.

Re: No ticket reply poor services

jasonfreeman — Thu, 31 Oct 2013 16:31:06 GMT

You advise 3-5 days but royal mail says next day delivery does that mean I could get it tomorrow or saturday?

Re: No ticket reply poor services

James — Thu, 31 Oct 2013 16:41:58 GMT

Yes

Re: No ticket reply poor services

jasonfreeman — Thu, 31 Oct 2013 17:04:11 GMT

I know you may not know but when I send the faulty router back what bit of the post office do I take it to I live in bexhill and the bexhill post office has two parts, one is the main part for buying stamps and paying bills etc and the other is the side bit where you take a card or you collect parcels and their are postman their aswel?

Re: No ticket reply poor services

orbrey — Thu, 31 Oct 2013 17:05:06 GMT

Whichever side you'd normally go to when you want to post something

Re: No ticket reply poor services

jasonfreeman — Thu, 31 Oct 2013 17:16:20 GMT

I've never been their to post anything before tho, I've always posted to a post box

Re: No ticket reply poor services

Pettitto — Thu, 31 Oct 2013 17:18:58 GMT

I would assume that if you visit the Post Office, they should be able to take it off your hands ready for Royal Mail to pick it up.

Re: No ticket reply poor services

Oldjim — Thu, 31 Oct 2013 17:19:31 GMT

well ask when you get there as you should also get proof of posting - it is free