topic Re: Awful service from plusnet in Plusnet Feedback

Awful service from plusnet

Awelsh79 — Wed, 23 Oct 2013 08:30:08 GMT

Old provider has disconnected me, plusnet have not set my broadband up as promised (apparently I wouldn't notice the switchover). I work from home and can't do any work. 15 minute wait on the phone line which is being charged to my mobile as my phone line is disconnected.
Have I made the wrong decision in switching????

Re: Awful service from plusnet

jelv — Wed, 23 Oct 2013 08:33:33 GMT

Are you calling the 0800 or the 0345 number - 0345 is included in mobile call plans.
If you are migrating your old supplier should not have disconnected you until they received confirmation that the switch had completed - unless of course you made the mistake of telling them you were cancelling the account on a specific date!

Re: Awful service from plusnet

Awelsh79 — Wed, 23 Oct 2013 09:04:48 GMT

Ok. Thanks. Will try that number. Plusnet advised switchover would be seamless. It's not!

Re: Awful service from plusnet

jelv — Wed, 23 Oct 2013 09:31:40 GMT

Do you know why your old provider cut you off?

Re: Awful service from plusnet

chrispurvey — Wed, 23 Oct 2013 09:54:33 GMT

Hi Awelsh79,
Sorry to see that you're without service, I can see that your broadband is due to go active with us today and I'll keep an eye on this so your account is active as soon as the order completes.
Any transfers are normally seamless although there can be instances where there is a couple of hours downtime, this can be down to your old provider disconnecting you early or your new order being delayed, the latter not being the case here.
I'll update you as soon as your active.

Re: Awful service from plusnet

chrispurvey — Wed, 23 Oct 2013 12:47:38 GMT

I can see Daniel has been in-touch with an update.
Hopefully you'll be connected shortly.