topic Re: Ticket response times? in Plusnet Feedback

Ticket response times?

Finguz — Fri, 18 Oct 2013 11:53:36 GMT

I submitted a ticket on the 14th of october and so far it has changed state twice, once with an update to say that it couldn't be answered because it was waiting on a reply from Kelly and then again to say it has been passed back to the CSC and would be answered in due course. On neither occasion was any information added to the ticket so I think it's fair to say it hasn't been answered yet, and it's way past 72 hours

Re: Ticket response times?

orbrey — Fri, 18 Oct 2013 12:07:20 GMT

Hi Finguz,
Just nudged Dave in the direction of your ticket, should be an update for you soon. Sorry about the delay.

Re: Ticket response times?

Finguz — Fri, 18 Oct 2013 12:32:03 GMT

Cheers Matt.

Re: Ticket response times?

Finguz — Fri, 18 Oct 2013 14:00:05 GMT

Yeah I've had the response although not from anybody called Dave. I've quoted it below...

Quote
*********** - CSC Analyst
2:24pm, Friday 18 Oct 2013
[INTERNAL USE ONLY] holding as above
The next action on your Help Assistant Question is due on Friday 25th October at 7:00am. This Question will remain open with the CSC - Ticket Team (Connection) until this time.
Kind regards,
***********

Seriously?
Is that all I'm going to get?

Re: Ticket response times?

James — Fri, 18 Oct 2013 14:10:15 GMT

Sorry about this Finguz.
It's awaiting on a different member of staff. I've given him a quick poke so he's aware.

Re: Ticket response times?

Finguz — Fri, 18 Oct 2013 15:18:48 GMT

No worries, at least I know someone has noticed

Re: Ticket response times?

Kelly — Fri, 18 Oct 2013 16:20:36 GMT

We've got this captured under problem:77436.

Re: Ticket response times?

Finguz — Fri, 18 Oct 2013 16:45:39 GMT

As you can see below, the WOT servers/routers suffer the same issues
The only amusing part about the whole sordid affair is Wargaming's suggestion that maybe people's CPU overclocks are to blame

Re: Ticket response times?

dragon2611 — Sun, 27 Oct 2013 18:11:11 GMT

I responded to ticket 76047286 9:26am, Friday 25 Oct 2013 and as of yet no one's replied to it.

Should be a fairly simple one to anwser, Just wanted to know what happens if my FTTC doesn't migrate on the same day as my Phone line, don't really want to be in a situation where Sky disconnect me then Plusnet don't go live when expected.

Re: Ticket response times?

chrispurvey — Mon, 28 Oct 2013 10:07:46 GMT

@dragon2611
Sorry for the wiat,
I've checked your orders and both of your services are due to transfer on the 5th November. We'll update your ticket to reflect this too.