https://community.plus.net/t5/Plusnet-Feedback/Muppets-edit-but-not-tech-support/m-p/1030573#M43781 I haven't even got my order yet and people are screwing around!!! <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" /><BR />Made my order on Saturday - set the 25th for activation date [full fibre and phone] as my BT contract ends on 24th.<BR />Got my MAC code and was advised by sales to phone it in so they could verify it correctly.<BR />Phoned it in today. Bloke doing it couldn't make it work and said he would do it "manually" as it was correct.<BR />I even said that I want it on 25th.<BR />This evening a receive an email that says activation will be on the 16th. <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@60D8B9A7EF595F957F721D893E7B8359/images/emoticons/crazy2.gif" alt="Crazy" title="Crazy" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" /><BR />When I finally got through to "support" just before they closed the bloke I was talking to said "there was nothing they could do" and "BT wont mind" and lots of other garbage like "well we cant do it on the 25th" - I asked what had happened since Saturday after noon when the system made no objection..........<BR />As it was shift end [5mins] he said there was no higher authority to talk to,<BR />On Saturday I phoned "support" to ask a technical line question to find out the delay was "over 30 minutes",ffs.<BR />At least with BT I could get through to someone - even though they wouldn't do anything not on their script.<BR /><B>WHAT IS THIS BLOODY PLACE????</B><BR /><B><BR />EDIT ****************************** YAAY FOR THE TECHIES *************************</B><BR />Tried Tech support, and after a 28 minute wait, got through to a chap who sorted it out in less than 5 minutes &nbsp;<img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@13ACAF1B4DB3038AD540E11CDD6AB984/images/emoticons/cheesy.gif" alt="Cheesy" title="Cheesy" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@13ACAF1B4DB3038AD540E11CDD6AB984/images/emoticons/cheesy.gif" alt="Cheesy" title="Cheesy" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@13ACAF1B4DB3038AD540E11CDD6AB984/images/emoticons/cheesy.gif" alt="Cheesy" title="Cheesy" /><BR />jim:red Title changed to remove All Caps as per this <A href="http://community.plus.net/forum/index.php/topic,218.0.html#post_caps" target="_blank">Forum Rule </A><BR /><BR /><BR /> Mon, 07 Oct 2013 20:13:02 GMT miker1156 2013-10-07T20:13:02Z https://community.plus.net/t5/Plusnet-Feedback/Muppets-edit-but-not-tech-support/m-p/1030573#M43781 I haven't even got my order yet and people are screwing around!!! <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" /><BR />Made my order on Saturday - set the 25th for activation date [full fibre and phone] as my BT contract ends on 24th.<BR />Got my MAC code and was advised by sales to phone it in so they could verify it correctly.<BR />Phoned it in today. Bloke doing it couldn't make it work and said he would do it "manually" as it was correct.<BR />I even said that I want it on 25th.<BR />This evening a receive an email that says activation will be on the 16th. <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@60D8B9A7EF595F957F721D893E7B8359/images/emoticons/crazy2.gif" alt="Crazy" title="Crazy" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" /><BR />When I finally got through to "support" just before they closed the bloke I was talking to said "there was nothing they could do" and "BT wont mind" and lots of other garbage like "well we cant do it on the 25th" - I asked what had happened since Saturday after noon when the system made no objection..........<BR />As it was shift end [5mins] he said there was no higher authority to talk to,<BR />On Saturday I phoned "support" to ask a technical line question to find out the delay was "over 30 minutes",ffs.<BR />At least with BT I could get through to someone - even though they wouldn't do anything not on their script.<BR /><B>WHAT IS THIS BLOODY PLACE????</B><BR /><B><BR />EDIT ****************************** YAAY FOR THE TECHIES *************************</B><BR />Tried Tech support, and after a 28 minute wait, got through to a chap who sorted it out in less than 5 minutes &nbsp;<img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@13ACAF1B4DB3038AD540E11CDD6AB984/images/emoticons/cheesy.gif" alt="Cheesy" title="Cheesy" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@13ACAF1B4DB3038AD540E11CDD6AB984/images/emoticons/cheesy.gif" alt="Cheesy" title="Cheesy" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@13ACAF1B4DB3038AD540E11CDD6AB984/images/emoticons/cheesy.gif" alt="Cheesy" title="Cheesy" /><BR />jim:red Title changed to remove All Caps as per this <A href="http://community.plus.net/forum/index.php/topic,218.0.html#post_caps" target="_blank">Forum Rule </A><BR /><BR /><BR /> Mon, 07 Oct 2013 20:13:02 GMT https://community.plus.net/t5/Plusnet-Feedback/Muppets-edit-but-not-tech-support/m-p/1030573#M43781 miker1156 2013-10-07T20:13:02Z https://community.plus.net/t5/Plusnet-Feedback/Muppets-edit-but-not-tech-support/m-p/1030574#M43782 Hi miker1156,<BR />Glad to see that you've got this sorted, apologies for the wait.<BR />You can always raise a ticket to us - <A href="http://contactus.plus.net" target="_blank">http://contactus.plus.net</A> if you don't fancy calling.<BR /> Tue, 08 Oct 2013 08:14:10 GMT https://community.plus.net/t5/Plusnet-Feedback/Muppets-edit-but-not-tech-support/m-p/1030574#M43782 chrispurvey 2013-10-08T08:14:10Z