https://community.plus.net/t5/Plusnet-Feedback/Change-of-Speed/m-p/1025812#M43412 Be warned<BR />I Joined plus net as they were offering speeds far better that Sky, there initial est was 53meg but when I joined the speeds we only 46 meg but as it was an estimate I agreed to carry on.<BR />I had a stable speed of 46 meg for 3 months and then on one day the speed dropped to 37.<BR />Now a BT Openreach was booked to visited 3 times, (well the 3rd time he just called) and now they are saying that this is the best speed I could get. <BR /> No reason was ever given and Plus Net answer is <BR />"Your speeds are currently running within acceptable limits and our suppliers do not consider your current speed to be a fault." acceptable limits are that they drop to 18 meg or below<BR />and "As Fibre to the cabinet is a fairly new technology, there will be cases where the speed will fluctuate and estimates will be altered to reflect this"<BR />They were kind enough the let me leave but before I go I thought I should warn people that no speeds above what is available on ADSL are guaranteed.<BR />I am off back to Sky. Wed, 18 Sep 2013 22:42:47 GMT garytfish 2013-09-18T22:42:47Z https://community.plus.net/t5/Plusnet-Feedback/Change-of-Speed/m-p/1025812#M43412 Be warned<BR />I Joined plus net as they were offering speeds far better that Sky, there initial est was 53meg but when I joined the speeds we only 46 meg but as it was an estimate I agreed to carry on.<BR />I had a stable speed of 46 meg for 3 months and then on one day the speed dropped to 37.<BR />Now a BT Openreach was booked to visited 3 times, (well the 3rd time he just called) and now they are saying that this is the best speed I could get. <BR /> No reason was ever given and Plus Net answer is <BR />"Your speeds are currently running within acceptable limits and our suppliers do not consider your current speed to be a fault." acceptable limits are that they drop to 18 meg or below<BR />and "As Fibre to the cabinet is a fairly new technology, there will be cases where the speed will fluctuate and estimates will be altered to reflect this"<BR />They were kind enough the let me leave but before I go I thought I should warn people that no speeds above what is available on ADSL are guaranteed.<BR />I am off back to Sky. Wed, 18 Sep 2013 22:42:47 GMT https://community.plus.net/t5/Plusnet-Feedback/Change-of-Speed/m-p/1025812#M43412 garytfish 2013-09-18T22:42:47Z https://community.plus.net/t5/Plusnet-Feedback/Change-of-Speed/m-p/1025813#M43413 Hi there,<BR />Sorry about that. It's something we have seen happen before, and if we can't get a fault accepted then there's not a lot we can do unfortunately so we understand your decision (even though it is disappointing).<BR />Thanks very much for your custom though, and hope your speeds do improve once you're back on Sky.<BR /> Thu, 19 Sep 2013 08:43:04 GMT https://community.plus.net/t5/Plusnet-Feedback/Change-of-Speed/m-p/1025813#M43413 orbrey 2013-09-19T08:43:04Z