topic Re: new offer not passed onto the existing customer in Plusnet Feedback

new offer not passed onto the existing customer

pwales — Wed, 11 Sep 2013 12:30:17 GMT

How about this then i have just received an email saying i am going over my broadband allowance, however new customers are being offered unlimited broadband. Why not upgrade everyone as a nice fair thing to do for the existing customer instead of charging me a further £5 for an extra 5GB of usage. Plusnet good honest fair my A""".

Re: new offer not passed onto the existing customer

jelv — Wed, 11 Sep 2013 12:56:56 GMT

There's nothing to stop you changing to Unlimited! Go to http://portal.plus.net/upgrade_process.html?memberheader=upgrade

Re: new offer not passed onto the existing customer

PeeGee — Wed, 11 Sep 2013 14:33:11 GMT

Personally, I'm happy as it is (having set my "additional spend" to zero and putting up with slow speeds for 4 days in 365 ) - and that's with SamKnows taking 2GB* per month out of the 10GB. If there was no change in costs, of course I would welcome the change (and those on unlimited would expect a cost reduction)
However, I do make use of cron jobs and wget to download in the 00:00 to 08:00 slot

* plus 1GB during the unmetered overnight block

Re: new offer not passed onto the existing customer

adamwalker — Thu, 12 Sep 2013 08:28:02 GMT

@pwales
Sorry you feel that way.

Quote
Why not upgrade everyone as a nice fair thing to do

We're unable to do that unfortunately as it would involve a change to the terms and conditions meaning that customers would need to opt in to new products such as that.
Adam

Re: new offer not passed onto the existing customer

quelquod — Sat, 14 Sep 2013 19:08:56 GMT

You could, of course, give them the choice ...

Re: new offer not passed onto the existing customer

orbrey — Mon, 16 Sep 2013 11:00:05 GMT

It's available to all customers to change to if they wish via our website? We've certainly made no secret of the fact that we're selling unlimited broadband.

Re: new offer not passed onto the existing customer

pwales — Tue, 24 Sep 2013 19:31:30 GMT

You have in my case made a secret of the cost being £9.99 and not the £2.99 i expectde it to be.

Re: new offer not passed onto the existing customer

Anonymous — Tue, 24 Sep 2013 20:14:08 GMT

When you upgraded to 'Unlimited', how did you do it ?, did you use the link shown in Reply #1 ?

Re: new offer not passed onto the existing customer

pwatson — Wed, 25 Sep 2013 07:01:27 GMT

The OP has started another thread about the cost here:
http://community.plus.net/forum/index.php/topic,118613.0.html