https://community.plus.net/t5/Plusnet-Feedback/Thank-you-for-successful-resolution-of-slow-broadband/m-p/1019884#M43057 That's really good to hear so thanks for taking the time to post about that. <BR />I can see who it was that helped you with this so I'll make sure he gets the recognition he deserves. <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Thu, 05 Sep 2013 08:09:20 GMT adamwalker 2013-09-05T08:09:20Z https://community.plus.net/t5/Plusnet-Feedback/Thank-you-for-successful-resolution-of-slow-broadband/m-p/1019883#M43056 Hello,<BR />I would like to express my appreciation for <SPAN style="color:red;">[removed]</SPAN> for persisting with BT and getting the broadband fault resolved. I am now getting more than 5mb speed. Plusnet customer service has been very good in keeping me updated about the progress through text, email and phone call even though it was a frustrating time with poor broadband speed. It turned out the property I had moved into has two telephone lines and the previous line was of poor quality. <BR />Overall plusnet has been excellent in organising the moving of broadband and telephoneline from my previous connection and the resolving the slow speed .<BR />well done.<BR />regards<BR />Mr. Pattan<BR /><SPAN style="font-size:8pt"><SPAN style="color:red;">[Moderator's note by Dick(Strat): CSA name removed as per the <A href="http://community.plus.net/forum/index.php/topic,218.0.html#post_contact" target="_blank"><B>forum rules</B></A>.]</SPAN></SPAN><BR /><SPAN style="color:red;">But moved to hidden board for Plusnet to see.</SPAN> Wed, 04 Sep 2013 18:07:00 GMT https://community.plus.net/t5/Plusnet-Feedback/Thank-you-for-successful-resolution-of-slow-broadband/m-p/1019883#M43056 vwake 2013-09-04T18:07:00Z https://community.plus.net/t5/Plusnet-Feedback/Thank-you-for-successful-resolution-of-slow-broadband/m-p/1019884#M43057 That's really good to hear so thanks for taking the time to post about that. <BR />I can see who it was that helped you with this so I'll make sure he gets the recognition he deserves. <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Thu, 05 Sep 2013 08:09:20 GMT https://community.plus.net/t5/Plusnet-Feedback/Thank-you-for-successful-resolution-of-slow-broadband/m-p/1019884#M43057 adamwalker 2013-09-05T08:09:20Z