topic Re: PN increase minimum term (adsl) from 12 to 18 month in Plusnet Feedback

PN increase minimum term (adsl) from 12 to 18 month

ITWorks — Wed, 04 Sep 2013 07:52:23 GMT

Looking at the new offers (adsl), then in the legal bit noticed this;

Quote
Plusnet Unlimited £2.99 for the first 9 months then £9.99 a month – 18 month contract
Available until 12th November 2013 to new customers signing up from www.plus.net or by quoting 'juice9' promotional code for Plusnet Home Phone Weekend or Anytime packages and Plusnet Unlimited Broadband for 18 months minimum term.

Seems like to keep the heading grabbing prices they need to put up landline cost, then increase minimum term, will have to seriously think about moving customer to PN at the moment.

Regards
Mike

Re: PN increase minimum term (adsl) from 12 to 18 month

w23 — Wed, 04 Sep 2013 08:58:54 GMT

Well, I'm really glad they're not offering 9 months that cheap on a 12 month contract!

Re: PN increase minimum term (adsl) from 12 to 18 month

ITWorks — Wed, 04 Sep 2013 09:47:25 GMT

PN is this 18 month minimum term just for this particular offer period or will this now be the standard term on adsl going forward?
Regards
Mike

Re: PN increase minimum term (adsl) from 12 to 18 month

orbrey — Wed, 04 Sep 2013 10:03:55 GMT

It's for this offer, as any of our contract terms are (except on Fibre). As ever you can still get our services without a minimum term or indeed any sort of contract and we've no plans to change that.

Re: PN increase minimum term (adsl) from 12 to 18 month

VileReynard — Wed, 04 Sep 2013 10:07:26 GMT

So Plusnet have money to waste.
No need for all those price increases.

Re: PN increase minimum term (adsl) from 12 to 18 month

ITWorks — Wed, 04 Sep 2013 10:09:37 GMT

Thanks for the clarification Matt.
Regards
Miike

Re: PN increase minimum term (adsl) from 12 to 18 month

orbrey — Wed, 04 Sep 2013 10:20:50 GMT

Quote from: vilefoxdemonofdoom
So Plusnet have money to waste.
No need for all those price increases.

Interesting conclusion to come to from what I've posted, how did you arrive at it?

Re: PN increase minimum term (adsl) from 12 to 18 month

billnotben — Wed, 04 Sep 2013 10:51:42 GMT

I can see where he's coming from.
Offers offers everywhere, but for loyal customers only price rises and broken contracts.

Re: PN increase minimum term (adsl) from 12 to 18 month

ITWorks — Wed, 04 Sep 2013 11:41:56 GMT

When does an offer not remain an offer, and a so called "offer" becomes the normal price.
When the new packages was launched ( last December i think ), how many week since launch has it not been on offer? , I would guess very few, can PN tell us.?
Regards
Mike

Re: PN increase minimum term (adsl) from 12 to 18 month

Alex — Wed, 04 Sep 2013 11:52:11 GMT

So am I right in thinking that there were 18 month (fibre), 12 month and the option of no contact.
And now it's either 18 month or no contract.
So then any deals requiring a contractual commitment are now 18 months instead of 12?

Re: PN increase minimum term (adsl) from 12 to 18 month

ITWorks — Wed, 04 Sep 2013 11:56:23 GMT

Quote from: Alex
So then any deals requiring a contractual commitment are now 18 months instead of 12?

That's correct, after the offered period they may go back to 12 months (adsl)
Regards
Mike

Re: PN increase minimum term (adsl) from 12 to 18 month

VileReynard — Wed, 04 Sep 2013 18:00:27 GMT

Is this anything to do with:-
http://thenextweb.com/uk/2011/01/28/ofcom-to-force-mobile-operators-to-offer-12-month-contracts/

Quote
New rules set by the European Union which state mobile operators must offer 12-month contracts
to their customers are set to be enforced by Ofcom, the UK’s telecommunications regulator.

Re: PN increase minimum term (adsl) from 12 to 18 month

peter10 — Wed, 04 Sep 2013 18:24:58 GMT

Another consequence of an 18 months contract is that it messes up the annual line rental saver. At the end of the contract you will be half way through the second year of the line rental saver (assuming it is taken out at the same time) and if you leave then you don't get a refund. To get the end date for both to coincide you need to stay three years if next contract is 18 months or they will never coincide if it reverts to 12 months. Incidentally I've been in touch with retentions today and they were pushing two year contracts with a not very good saving.

Re: PN increase minimum term (adsl) from 12 to 18 month

VileReynard — Wed, 04 Sep 2013 20:23:13 GMT

They must be getting a bit desperate up at Plusnet Towers.

Re: PN increase minimum term (adsl) from 12 to 18 month

billnotben — Wed, 04 Sep 2013 21:16:21 GMT

Take a look on their facebook page.
No happy people there.
https://www.facebook.com/plusnet?

Re: PN increase minimum term (adsl) from 12 to 18 month

Alex — Thu, 05 Sep 2013 09:17:48 GMT

Yes - not a good sign, as it seems PlusNet are once again pushing at 18 month contracts.
They did this a few years ago, and back then there was no option to not have one.
Be sad if history repeated itself.

Re: PN increase minimum term (adsl) from 12 to 18 month

Chris — Thu, 05 Sep 2013 09:20:07 GMT

The 18 month contract is to allow us to have the current offer. As far as I'm aware we're not going to be making this the standard contract length.

Re: PN increase minimum term (adsl) from 12 to 18 month

w23 — Thu, 05 Sep 2013 09:41:57 GMT

The way I read it is that the 18 month contract term is specific to this offer, they probably couldn't risk offering £2.99/month for 9 months with a 12 month minimum term (reducing the average effective price over 12 months to £4.74 per month) but they must think it's economically viable with an 18 month minimum term (with an average price over the term of £6.49), does that suggest that other customers could be paying £6.49 per month and the rest is extra profit (I know there are other factors of course but this is all Plusnet are guaranteeing themselves from this offer)?

I still think the best way of building a long term stable business is to offer ALL customers a good price (along with the good service we expect) and people than stay for the long term as well as recommending the business to others.

Re: PN increase minimum term (adsl) from 12 to 18 month

VileReynard — Thu, 05 Sep 2013 14:11:11 GMT

Have you noticed that comments from a month ago are far less negative?
I wonder why....