topic Re: Broadband - Minus net to replace Plusnet? in Plusnet Feedback

Broadband - Minus net to replace Plusnet?

Ciotog — Wed, 04 Sep 2013 11:38:55 GMT

I am beginning to wonder if Plusnet should be renamed Minus net., having suffered a very unreliable service since August 21st, even after a visit from an Openreach engineer, who stated that the previous installation was completely wrong and that he would fix the problem! Hmmmmmmm! He didn't.................

Re: Broadband - Minus net to replace Plusnet?

jelv — Wed, 04 Sep 2013 12:15:19 GMT

A bit more information would be useful! Is this ADSL or FTTC? What problems are you having?

Re: Broadband - Minus net to replace Plusnet?

Gus — Wed, 04 Sep 2013 12:25:20 GMT

Openretch you named the problem but slam PN for work out with their control

Re: Broadband - Minus net to replace Plusnet?

adamwalker — Wed, 04 Sep 2013 12:27:39 GMT

Hi Ciotog,
Sorry to hear about the fault. My colleague that last dealt with this for you requested an investigation by a network engineer (without an appointment) on the 1st so I'm chasing for an update on that now.
I'll get back to you with more information as soon as I can.
Adam
EDIT: Just a quick update to say that I'm adding an update to your ticket and I'm requesting some attention on this issue from our faults team today.

Re: Broadband - Minus net to replace Plusnet?

SWANECO — Thu, 05 Sep 2013 08:42:42 GMT

Hi,
I had serious problems with my BB for a month, ticket number 71972346.
My speed went as low as 0.5 meg and meantime between failures measured in minutes.
It took no less than four engineer visits spread over a month to provide a satisfactory service.
None of which was Plusnets fault , who were also friendly, polite and reassured me that that it would be fixed.
Sadly PN is often the messenger as we have no contract with OR.
My only complaint is that when I renewed immediately after my troubled times I now have to pay the full rate of £5.99.
It is very easy to blame PN as they are the only people that have a contract with but I am sure they get as frustrated as we do when
others performance ' falls below the high standards they set themselves'.

Re: Broadband - Minus net to replace Plusnet?

Ciotog — Thu, 05 Sep 2013 12:34:46 GMT

I do agree that it does not appear to be PN's fault. I pay 'top dollar' for the top-of-the-range fibre package, and all I want is a reliable, fast service. The previous engineer(?) muttered about shoddy workmanship, and moaned that he had a lot of jobs to do in the area. The engineer(?) who came last week stated that the previous installation was all wrong, but he would rectify the problem. Hmmm.......
There is another engineer (?) due to today between 8.00 am and 1.00pm. it's now 1.30 pm so I expect that I will have to be patient. I hope this guy doesn't begin to 'bad-mouth' the previous attempts at installing the service - I just want it fixed............................

Re: Broadband - Minus net to replace Plusnet?

orbrey — Thu, 05 Sep 2013 12:46:08 GMT

Hi there, I've asked our faults team to chase this up for you, you should hear from them soon.