https://community.plus.net/t5/Plusnet-Feedback/Do-Plusnet-require-more-and-better-qualified-staff-I-wonder/m-p/1018447#M42925 Apologies in advance if this should be in the Billing forum or something similar. However I feel that this is indicative of many problems at Plusnet. <BR />As I have recently received Plusnet's email about increased charges for my existing broadband and 'phone service I decided to shop around for alternatives. I found some.<BR />I decided to call Plusnet this morning (Sunday) at 11.00 a.m to discuss possibilities and charges for remaining "loyal" to them. <BR />A recorded message from Plusnet announced that the call waiting time was 30 (that's THIRTY) minutes before speaking with anyone. I decided to wait and hope but was then cut off.<BR />Are you having problems Plusnet? Do you have enough staff? Surely having sent out a massive amount of emails about the revised/increased pricing you might have anticipated a surge of incoming calls.&nbsp; <BR />My email was received many days ago. <BR />30 minutes wait and a cut off after a few seconds is poor customer service and I'm still a paying customer.&nbsp; I hope that this can be reviewed and improved on soon Plusnet, sometimes even we customers need to talk to customer services. <BR />Or is being a wholly owned part of the great privatised god B.T starting to show again?<BR />Got to keep the shareholders happy?<BR />Ian W<BR /><BR /> Sun, 01 Sep 2013 10:20:46 GMT DelphGeek 2013-09-01T10:20:46Z https://community.plus.net/t5/Plusnet-Feedback/Do-Plusnet-require-more-and-better-qualified-staff-I-wonder/m-p/1018447#M42925 Apologies in advance if this should be in the Billing forum or something similar. However I feel that this is indicative of many problems at Plusnet. <BR />As I have recently received Plusnet's email about increased charges for my existing broadband and 'phone service I decided to shop around for alternatives. I found some.<BR />I decided to call Plusnet this morning (Sunday) at 11.00 a.m to discuss possibilities and charges for remaining "loyal" to them. <BR />A recorded message from Plusnet announced that the call waiting time was 30 (that's THIRTY) minutes before speaking with anyone. I decided to wait and hope but was then cut off.<BR />Are you having problems Plusnet? Do you have enough staff? Surely having sent out a massive amount of emails about the revised/increased pricing you might have anticipated a surge of incoming calls.&nbsp; <BR />My email was received many days ago. <BR />30 minutes wait and a cut off after a few seconds is poor customer service and I'm still a paying customer.&nbsp; I hope that this can be reviewed and improved on soon Plusnet, sometimes even we customers need to talk to customer services. <BR />Or is being a wholly owned part of the great privatised god B.T starting to show again?<BR />Got to keep the shareholders happy?<BR />Ian W<BR /><BR /> Sun, 01 Sep 2013 10:20:46 GMT https://community.plus.net/t5/Plusnet-Feedback/Do-Plusnet-require-more-and-better-qualified-staff-I-wonder/m-p/1018447#M42925 DelphGeek 2013-09-01T10:20:46Z https://community.plus.net/t5/Plusnet-Feedback/Do-Plusnet-require-more-and-better-qualified-staff-I-wonder/m-p/1018448#M42926 <BLOCKQUOTE><TABLE><TBODY><TR><TD>Quote</TD></TR><TR><TD>I decided to call Plusnet this morning (Sunday) at 11.00 a.m to discuss possibilities and charges for remaining "loyal" to them.<BR />A recorded message from Plusnet announced that the call waiting time was 30 (that's THIRTY) minutes before speaking with anyone. I decided to wait and hope but was then cut off.</TD></TR></TBODY></TABLE></BLOCKQUOTE>...but the Support Stats say the longest call waiting is currently about 4 mins!!. Anyway I suspect you need to contact Customer Options for the information you need and they don't work Sundays. Sun, 01 Sep 2013 10:37:17 GMT https://community.plus.net/t5/Plusnet-Feedback/Do-Plusnet-require-more-and-better-qualified-staff-I-wonder/m-p/1018448#M42926 MisterW 2013-09-01T10:37:17Z https://community.plus.net/t5/Plusnet-Feedback/Do-Plusnet-require-more-and-better-qualified-staff-I-wonder/m-p/1018449#M42927 @DelphGeek<BR />Really sorry for the long wait getting through to us and especially that you were cut off. We're aware that this isn't ideal for our customers and we're in the process of recruiting more CSC staff at present. <BR />Let me know if there's any outstanding issues and I'll be happy to help. <BR />Adam Mon, 02 Sep 2013 14:55:44 GMT https://community.plus.net/t5/Plusnet-Feedback/Do-Plusnet-require-more-and-better-qualified-staff-I-wonder/m-p/1018449#M42927 adamwalker 2013-09-02T14:55:44Z