topic Re: £5 / 5GB too much in Plusnet Feedback

£5 / 5GB too much

Sir_Lurkalot — Fri, 19 Jul 2013 14:21:00 GMT

Hi
I know this has been raised before, but as my usage has gradually increased, I'm now more likely to hit the 10GB limit.
To have to pay nearly double, for half as much extra data seems exorbitant to say the least. I read that 'research' has shown this is the most effective limit, but of course the reality is that it brings in more revenue to PN, even if the extra date isn't required or used.
As the basic rate in £.0.65p/GB, if the extra was charged at £2/2GB, it would still be at a premium rate, but fairer to those going just over the limit.
What's the chances?

Re: £5 / 5GB too much

James — Fri, 19 Jul 2013 14:22:56 GMT

Why not upgrade to unlimited for an extra £3.50 (if you contract for a year)?

Re: £5 / 5GB too much

Sir_Lurkalot — Fri, 19 Jul 2013 14:56:07 GMT

So I can go unlimited for £9.99?

Re: £5 / 5GB too much

James — Fri, 19 Jul 2013 14:56:56 GMT

On a 12 month contract, yes.

Re: £5 / 5GB too much

RobPN — Fri, 19 Jul 2013 15:07:50 GMT

£9.99 on a 12 month contract provided you have your landline with PlusNet, otherwise £2.50 extra

Re: £5 / 5GB too much

James — Fri, 19 Jul 2013 15:09:52 GMT

I did actually check that first

Re: £5 / 5GB too much

Sir_Lurkalot — Fri, 19 Jul 2013 15:32:02 GMT

Duh ! I should have remembered that was an option !
Anyway, done now, thanks.

Re: £5 / 5GB too much

ReedRichards — Fri, 19 Jul 2013 22:02:50 GMT

A minority of us pay more than £10 per month for our first 10GB. It makes £5 per 5GB look like a bargain!

Re: £5 / 5GB too much

PeeGee — Sat, 20 Jul 2013 07:10:03 GMT

Compared with £10 for 30GB*, it looks like grossly overcharged or extortionate if you compare with £4 for unlimited

* Fibre essentials vs ADSL essentials

Re: £5 / 5GB too much

ReedRichards — Sat, 20 Jul 2013 07:21:05 GMT

To me, complaining about paying £5 for an extra 5GB sounds like "I'm really well-off but I want to be even more so". Spare a thought for the broadband poor. I pay £12.99 per month for Plusnet Value 10GB. Unlimited cost more and there is no fibre here. I look forward to you picketing the Plusnet offices on behalf of myself or anyone else who lives in a Market 1 area. .

Re: £5 / 5GB too much

Timalay — Sat, 20 Jul 2013 10:32:29 GMT

I think £5 per 5GB is fair. Don't forget you can cap your usage/spend so you don't spend over a set amount (this will reduce the speed). Look at the likes of mobile broadband who will charge you a lot more for 5GB of usage.

Re: £5 / 5GB too much

CaptainFantasti — Sat, 20 Jul 2013 11:13:17 GMT

Quote from: ReedRichards
Spare a thought for the broadband poor. I pay £12.99 per month for Plusnet Value 10GB. Unlimited cost more and there is no fibre here. ... in a Market 1 area. .

Could you explain the significance of "a Market 1 area"?
Is Unlimited dearer there?
I'm paying £9.99 per month for Unlimited, though I'm not entirely sure whether I'm on some introductory offer;
I switched in April though I've been with PlusNet for 11 years.

Re: £5 / 5GB too much

Mayfly — Sat, 20 Jul 2013 12:36:29 GMT

There are 3 Market areas
http://www.plus.net/home-broadband/faqs/general/#low-cost
Depending if you are in a Mkt 1 area or Market 2/3 the costs vary as below
Plusnet Unlimited:
With a contract: If you live in a low cost area it costs £12.49 a month, if you live outside one of these areas it costs £19.49 a month
With no contract: If you live in a low cost area it costs £14.99 a month, if you live outside one of these areas it costs £21.99 a month
So Mkt 1 pay much more and in general for lower speeds.

Re: £5 / 5GB too much

ReedRichards — Sat, 20 Jul 2013 14:37:37 GMT

Quote from: CaptainFantastic
Could you explain the significance of "a Market 1 area"?

See http://www.plus.net/support/broadband/products/low_cost_areas.shtml

Re: £5 / 5GB too much

redsetter — Sat, 20 Jul 2013 16:01:36 GMT

there's a charge of £12.49 showing at today's prices for unlimited,its best download after 12am or the usage soon mounts up.

Re: £5 / 5GB too much

Oldjim — Sat, 20 Jul 2013 16:07:45 GMT

unless you take the phone as well when it drops by £2.50

Re: £5 / 5GB too much

PeeGee — Sat, 20 Jul 2013 21:03:16 GMT

Quote from: ReedRichards
To me, complaining about paying £5 for an extra 5GB sounds like "I'm really well-off but I want to be even more so". Spare a thought for the broadband poor. I pay £12.99 per month for Plusnet Value 10GB. Unlimited cost more and there is no fibre here. I look forward to you picketing the Plusnet offices on behalf of myself or anyone else who lives in a Market 1 area. .

Whilst I understand your position regarding the more than doubling of cost in Market 1 and the inevitable irritation|annoyance|anger, you are still in the same position as me regarding usage over 10GB: £5 per 5GB or part thereof vs £4 for unlimited. Yes, £5 for 100MB is better than £48 for no additional usage but I haven't found any cost figures to explain the reasoning. I suspect it is similar to mobile phone operators - they need to charge 10p/min PAYG to just make a profit or 4p/min with "bundles" where 75% of the call allowance is used, so texts/data are notionally free
Also, I won't be picketing the Plusnet offices as I see no reason to change my opinions on that action (after 50 years of employment and retirement).

Re: £5 / 5GB too much

Sir_Lurkalot — Sun, 21 Jul 2013 08:49:34 GMT

Quote from: ReedRichards
To me, complaining about paying £5 for an extra 5GB sounds like "I'm really well-off but I want to be even more so". Spare a thought for the broadband poor. I pay £12.99 per month for Plusnet Value 10GB. Unlimited cost more and there is no fibre here. I look forward to you picketing the Plusnet offices on behalf of myself or anyone else who lives in a Market 1 area. .

It's called market forces and you can always move of course, but I guess you feel you have other benefits making living there worthwhile! I love living on the edge of a city and having almost everything I could possibly need within a 15 minutes drive - or I could use my free bus pass! 😉 - including a National Park! Actually I'm a bit of a socialist at heart and wouldn't object to standard pricing for all of life's essentials, which now might include BB, but it's not going to happen.

Re: £5 / 5GB too much

Sir_Lurkalot — Sun, 21 Jul 2013 18:42:56 GMT

Quote from: James
Why not upgrade to unlimited for an extra £3.50 (if you contract for a year)?

Thanks for your suggestion and assistance. Much appreciated.

Re: £5 / 5GB too much

ReedRichards — Sun, 21 Jul 2013 19:37:49 GMT

Quote from: Sir
It's called market forces ...

No its not. It is manipulation of the market by OFCOM, seasoned with a soupçon of indolence! There is nothing market-driven about Ofcom's market classifications.