topic Re: Upgrade in Plusnet Feedback

Upgrade

FSIvan — Sat, 31 Aug 2013 10:57:40 GMT

Hi
I registered for an upgrade on Thursday. I would have expected to at least received some form of a confirmation email but haven't done yet. Is this normal with Plusnet or do I need to be chasing?
Ivan

Re: Upgrade

dvorak — Sat, 31 Aug 2013 11:06:11 GMT

welcome to the forums
you should be able to see your request in your closed tickets in the help and support section.
email confirmations aren't sent out on product changes.

Re: Upgrade

FSIvan — Sat, 31 Aug 2013 14:14:18 GMT

Hi dvorak, thanks for taking the time to reply. I can't find anything regarding open or closed tickets or even the option to raise one in that section. Has the section been re-designed recently or am I not seeing it because it's not been raised. I'd get in touch but the whole section seems designed to keep you from doing just that..

Re: Upgrade

jelv — Sat, 31 Aug 2013 15:50:39 GMT

Try https://www.plus.net/wizard/?p=search

Re: Upgrade

spraxyt — Sat, 31 Aug 2013 19:03:12 GMT

… and click the "Go" button on that 'search' page to see closed tickets and service notices (by default) in the last 7 days. If required you can change the date range using the drop-down selection. I expect there will be a service notice there regarding the account change which will take place on your next billing date..

Re: Upgrade

adamwalker — Mon, 02 Sep 2013 08:17:00 GMT

@FSIvan
In case you still need it confirmation is showing on SN170491585. There's also a manually added note re your call on Saturday: 73903218