topic Re: Not Happy With Empty Promises in Plusnet Feedback

Not Happy With Empty Promises

TF59 — Fri, 30 Aug 2013 18:28:12 GMT

Shall not stay when contract runs out, was promised 30Mb/s and 1571 and caller display
haven`t got 1571 or caller display, and only getting 14Mb/s, not the end of the world I know,
but I do not like promises just to get you to sign up, terrible way of doing business

Re: Not Happy With Empty Promises

KevinG — Fri, 30 Aug 2013 19:48:56 GMT

If Plusnet has started promising speeds that is a major change of policy. I have never known any ISP promise any speed.

Re: Not Happy With Empty Promises

PeeGee — Fri, 30 Aug 2013 21:45:22 GMT

So, have you been to the add call features page to add 1571 and caller display to your phone package? If not, then you will not have them.

Re: Not Happy With Empty Promises

TF59 — Sat, 31 Aug 2013 08:04:01 GMT

Thanks Paulgee
I am new to this and did not know I had to put it on myself, but I notice there is a cost
which I was not told about, I was told like for like from my exsisting company.
and , yes the guy definately told me " you will get the full 30Mb/s"

Re: Not Happy With Empty Promises

TF59 — Sat, 31 Aug 2013 08:04:58 GMT

SORRY.... PEEGEE!

Re: Not Happy With Empty Promises

Jaggies — Sat, 31 Aug 2013 09:32:32 GMT

Quote from: TF59
" you will get the full 30Mb/s"

There is no product that has a 30Mb/sec download, except incidentally if a FTTC connection at 80/20 is performing poorly, or 40/10 is performing reasonably well. If you are on a FTTC/P product then getting only 14Mb/s is very poor indeed, however, if you are on ADSL2+ then 14Mb/s is pretty good.

Re: Not Happy With Empty Promises

ReedRichards — Sat, 31 Aug 2013 19:31:49 GMT

Plusnet don't make a secret of the fact that they charge for caller display ~~and 1571~~; in fact the charge for caller display (which can be free with BT) has come in for some criticism. Sounds like you were oversold on what Plusnet could give you; take it up with them.

Re: Not Happy With Empty Promises

ITWorks — Sat, 31 Aug 2013 19:46:29 GMT

1571 (voicemail) is free :).
Regards
Mike

Re: Not Happy With Empty Promises

mikko — Sat, 31 Aug 2013 22:30:23 GMT

Sounds like a call centre staff training problem.