topic Re: New User Feedback . . in Plusnet Feedback

New User Feedback . .

glynnw — Thu, 04 Jul 2013 16:48:27 GMT

Well I dont't know what to expect, suppose with being with BT for years I'm kind of apprehensive.... first thing is a user name which they spelt wrong!! gylnn instead of glynn .. . . and cannot be changed. Somehow I don't think i'll be using that email address...
Well done pulsnet . . . fingers crossed everything else goes ok

Re: New User Feedback . .

orbrey — Fri, 05 Jul 2013 08:32:28 GMT

Hi there,
Really sorry to hear that, how was it you signed up?
I'll see if there's anything we can do about the username, and certainly hope everything goes smoothly from here.

Re: New User Feedback . .

RickK — Fri, 05 Jul 2013 10:18:03 GMT

Hi Glynn,
I am in the same boat, my connection will be set up on the 22nd, but I can cause chaos on the forums till then Been with BT too, but PN's pricing and from what I can see active support has made me very interested.
Hopefully they will sort out your username and welcome!

Re: New User Feedback . .

glynnw — Fri, 05 Jul 2013 11:46:16 GMT

Hi Matt - Signed up through Carphone Warehouse in the store.... all names were correct at their end. . .
Same here RickK, if BT are unable to offer their loyal customers better deals why should we stay. Can't grumble at PN's pricing at all (less than half what I was paying). Just hope the service does what it says on the tin! No connection date as yet.... and still waiting on a MAC key.

Re: New User Feedback . .

orbrey — Fri, 05 Jul 2013 12:14:31 GMT

Hi there,
Just popped a ticket on your account glynnw, hope that helps (and also hope it makes sense!)
Cheers.

Re: New User Feedback . .

glynnw — Thu, 18 Jul 2013 14:53:49 GMT

Just changed over 20 mins ago . . . a day earlier than originally planned! . . Username in the pipeline for a change too !!...All's good at this end!! 3 laptops, 4 androids and sky all wirelessly firing on all cylinders.
No different to yesterday. Well done PlusNet