https://community.plus.net/t5/Plusnet-Feedback/Re-Excellent-customer-service/m-p/1010149#M42305 This has nothing to do with the issue above, but I would also like to commend excellent customer service from someone by the name of Chris, who was manning the phones around midnight last night.&nbsp; I'm migrating from Be/Sky, and had been without broadband service all day, so when I got a text about 10pm saying that the order had been completed I carefully followed the instructions for connecting and setting up the Plusnet modem/router.&nbsp; These instructions said, quite sensibly, that it was best to try it out using a computer connected by ethernet.&nbsp; The only computer we have already connected by ethernet was an old but reliable desktop PC: it&nbsp; was able to see the router and I could log in as admin, and all the tests worked, but it could not see anything else on the internet.&nbsp; This had me baffled for a time.&nbsp; Chris spent some time with me on the phone trying out all the obvious possibilities, and I'm grateful for his time.<BR />It was only later that I found out that some years ago I had disabled DHCP on that computer and set a static local IP address (to solve an intermittent problem with the router supplied by Be).&nbsp; After I re-enabled DHCP everything worked fine.&nbsp; Anyhow, I'm impressed with Plusnet support even if, in this case, I solved my own problem eventually.<BR /> Wed, 03 Jul 2013 17:16:20 GMT clivepage 2013-07-03T17:16:20Z https://community.plus.net/t5/Plusnet-Feedback/Re-Excellent-customer-service/m-p/1010149#M42305 This has nothing to do with the issue above, but I would also like to commend excellent customer service from someone by the name of Chris, who was manning the phones around midnight last night.&nbsp; I'm migrating from Be/Sky, and had been without broadband service all day, so when I got a text about 10pm saying that the order had been completed I carefully followed the instructions for connecting and setting up the Plusnet modem/router.&nbsp; These instructions said, quite sensibly, that it was best to try it out using a computer connected by ethernet.&nbsp; The only computer we have already connected by ethernet was an old but reliable desktop PC: it&nbsp; was able to see the router and I could log in as admin, and all the tests worked, but it could not see anything else on the internet.&nbsp; This had me baffled for a time.&nbsp; Chris spent some time with me on the phone trying out all the obvious possibilities, and I'm grateful for his time.<BR />It was only later that I found out that some years ago I had disabled DHCP on that computer and set a static local IP address (to solve an intermittent problem with the router supplied by Be).&nbsp; After I re-enabled DHCP everything worked fine.&nbsp; Anyhow, I'm impressed with Plusnet support even if, in this case, I solved my own problem eventually.<BR /> Wed, 03 Jul 2013 17:16:20 GMT https://community.plus.net/t5/Plusnet-Feedback/Re-Excellent-customer-service/m-p/1010149#M42305 clivepage 2013-07-03T17:16:20Z https://community.plus.net/t5/Plusnet-Feedback/Re-Excellent-customer-service/m-p/1010150#M42306 mod:note<BR />Split out for visibility. Thu, 04 Jul 2013 15:13:37 GMT https://community.plus.net/t5/Plusnet-Feedback/Re-Excellent-customer-service/m-p/1010150#M42306 dvorak 2013-07-04T15:13:37Z