https://community.plus.net/t5/Plusnet-Feedback/Question-72945906-and-73030874/m-p/1008345#M42193 In all honesty you might be alright - it looks like we tried to order for you twice but something happened behind the scenes on our suppliers' systems and rejected the order. As such the MAC might not yet register as having been used.<BR />I can't say that with absolute certainty, but it would be worth a go - sorry if it doesn't work though.<BR />Also thanks for trying us, sorry we didn't manage to get the service working in time for you. Tue, 13 Aug 2013 10:22:39 GMT orbrey 2013-08-13T10:22:39Z https://community.plus.net/t5/Plusnet-Feedback/Question-72945906-and-73030874/m-p/1008342#M42190 I would like a reply from a Plusnet employee on these please. Mon, 12 Aug 2013 21:25:18 GMT https://community.plus.net/t5/Plusnet-Feedback/Question-72945906-and-73030874/m-p/1008342#M42190 shifty66 2013-08-12T21:25:18Z https://community.plus.net/t5/Plusnet-Feedback/Question-72945906-and-73030874/m-p/1008343#M42191 Hi there, from the look of it the tickets are within the complaints team's SLA and should be picked up for you soon. In the mean time I'll ask our provisioning team to chase up the order for you and see what's happening, really sorry about this. Tue, 13 Aug 2013 08:15:54 GMT https://community.plus.net/t5/Plusnet-Feedback/Question-72945906-and-73030874/m-p/1008343#M42191 orbrey 2013-08-13T08:15:54Z https://community.plus.net/t5/Plusnet-Feedback/Question-72945906-and-73030874/m-p/1008344#M42192 Hi Matt and thanks for the reply.<BR />Unfortunately due to the time taken to sort anything out i've decided to leave.<BR />Would the mac key i sent PN on the 24th of July still be viable for another supplier or would i need a new one? Tue, 13 Aug 2013 09:53:16 GMT https://community.plus.net/t5/Plusnet-Feedback/Question-72945906-and-73030874/m-p/1008344#M42192 shifty66 2013-08-13T09:53:16Z https://community.plus.net/t5/Plusnet-Feedback/Question-72945906-and-73030874/m-p/1008345#M42193 In all honesty you might be alright - it looks like we tried to order for you twice but something happened behind the scenes on our suppliers' systems and rejected the order. As such the MAC might not yet register as having been used.<BR />I can't say that with absolute certainty, but it would be worth a go - sorry if it doesn't work though.<BR />Also thanks for trying us, sorry we didn't manage to get the service working in time for you. Tue, 13 Aug 2013 10:22:39 GMT https://community.plus.net/t5/Plusnet-Feedback/Question-72945906-and-73030874/m-p/1008345#M42193 orbrey 2013-08-13T10:22:39Z