topic Re: How to do it? in Plusnet Feedback

How to do it?

Roberto0151 — Tue, 18 Jun 2013 18:06:25 GMT

Having had a problem, raised a question and got a perfectly satisfactory result, I went to close the question in order to avoid any unnecessary further correspondence but could not find any obvious means of doing so.
I expect I'm being (un)usually dumb, but have I missed any obvious button to click?

Re: How to do it?

shalom2010 — Tue, 18 Jun 2013 18:08:28 GMT

I would just add a comment that the issue is now resolved!

Re: How to do it?

Roberto0151 — Tue, 18 Jun 2013 18:26:30 GMT

Yep, I take the point, but that still gives the poor devils on the help desk something extra to deal with.

Re: How to do it?

Oldjim — Tue, 18 Jun 2013 18:46:14 GMT

If you raised the question you should be able to close it but if it was raised by a staff member after you phoned in then you can't close it

Re: How to do it?

Roberto0151 — Tue, 18 Jun 2013 20:48:26 GMT

Thanks Oldjim, that makes a lot of sense.

Re: How to do it?

Anotherone — Wed, 19 Jun 2013 08:18:24 GMT

It'll close by itself after 14 days, but if it gets in the way of opening any others (IIRC the limit is 3) then post the ticket number and ask for a DCT member to close it.

Re: How to do it?

orbrey — Wed, 19 Jun 2013 09:12:31 GMT

Hi Roberto0151,
Thanks for letting us know, and glad it's sorted - I've closed the ticket for you