https://community.plus.net/t5/Plusnet-Feedback/pat-on-the-back/m-p/1001565#M41850 I see the many posts about problems but there must be many more clients, remaining invisible, who are happy with the Plusnet product and the Plusnet support.<BR />I&nbsp; had teething problems following my fibre installation but the support teams have been rapid responders to my queries, diagnosis was good, fix arranged via a re-visit from OpenReach within a day.<BR />From me you get a pat on the back, not a brickbat. Tue, 18 Jun 2013 07:56:48 GMT TW 2013-06-18T07:56:48Z https://community.plus.net/t5/Plusnet-Feedback/pat-on-the-back/m-p/1001565#M41850 I see the many posts about problems but there must be many more clients, remaining invisible, who are happy with the Plusnet product and the Plusnet support.<BR />I&nbsp; had teething problems following my fibre installation but the support teams have been rapid responders to my queries, diagnosis was good, fix arranged via a re-visit from OpenReach within a day.<BR />From me you get a pat on the back, not a brickbat. Tue, 18 Jun 2013 07:56:48 GMT https://community.plus.net/t5/Plusnet-Feedback/pat-on-the-back/m-p/1001565#M41850 TW 2013-06-18T07:56:48Z https://community.plus.net/t5/Plusnet-Feedback/pat-on-the-back/m-p/1001566#M41851 Thanks a lot TW, <BR />I know for a fact a that we do have a LOT of happy customers out there, however human nature tends to dictate that positive things don't get shouted about as much <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /><BR /> Tue, 18 Jun 2013 16:04:36 GMT https://community.plus.net/t5/Plusnet-Feedback/pat-on-the-back/m-p/1001566#M41851 adamwalker 2013-06-18T16:04:36Z