topic Re: BT Openreach Engineer Failed To Turn Up in Plusnet Feedback

BT Openreach Engineer Failed To Turn Up

jamesanstee — Sat, 15 Jun 2013 16:51:30 GMT

Had an engineer appointment booked for today 15th between 1pm-6pm Engineer has failed to show up not had any call to update why he never showed up i have been in all afternoon when i could have been doing other things IMHO openreach should be fined for each and every appointment they fail to turn up to Ticket ID #70765143

Re: BT Openreach Engineer Failed To Turn Up

Mattz0r — Sat, 15 Jun 2013 17:22:14 GMT

Hey James,
Just had a look into this for you, the fault hasn't been returned to us as of yet, and is showing as "Open - In Progress"
I'm here for another 25 minutes and will keep an eye on it for you and if they send it back to us we can arrange another appointment for you. Are you able to update your ticket with the availability?
Thanks,
Matt

Re: BT Openreach Engineer Failed To Turn Up

jamesanstee — Sat, 15 Jun 2013 17:23:29 GMT

Currently on the phone with the tech support dept trying to get an update as to why the engineer failed to show.

Re: BT Openreach Engineer Failed To Turn Up

jamesanstee — Sat, 15 Jun 2013 19:02:29 GMT

After speaking with technical support they don't know why the engineer never showed up so now it's looking like this going to have to be rebooked .

Re: BT Openreach Engineer Failed To Turn Up

Anotherone — Sun, 16 Jun 2013 05:53:19 GMT

Isn't that what Matt's reply is asking about?

Re: BT Openreach Engineer Failed To Turn Up

Mattz0r — Sun, 16 Jun 2013 08:59:13 GMT

Good Morning James,
Just checked the fault, they've still not passed it back to us to ask for another appointment. Will pass this onto one of the DCT guys to pick up on Monday so that we can contact our supplier.
Regards,
Matt

Re: BT Openreach Engineer Failed To Turn Up

jamesanstee — Sun, 16 Jun 2013 20:35:19 GMT

I just hope i don't end up being charged the fee for the appointment that openreach missed .

Re: BT Openreach Engineer Failed To Turn Up

Mattz0r — Sun, 16 Jun 2013 21:15:17 GMT

You won't, it was an Openreach failure to turn up.
Regards,
Matt

Re: BT Openreach Engineer Failed To Turn Up

jamesanstee — Mon, 17 Jun 2013 16:58:50 GMT

Is there any update as to when another engineer can be booked i was supposed to receive a phone call today from someone from plusnet but this call never came.

Re: BT Openreach Engineer Failed To Turn Up

jamesanstee — Mon, 17 Jun 2013 17:50:28 GMT

Also to add im still having to put up with an overheating openreach modem that cuts out i now feel im going to have to resort in buying one from ebay since openreach failed to turn up .

Re: BT Openreach Engineer Failed To Turn Up

adamwalker — Wed, 19 Jun 2013 08:15:08 GMT

Hi, there's details on ticket 70765143 regarding an install for today.

Re: BT Openreach Engineer Failed To Turn Up

jamesanstee — Wed, 19 Jun 2013 12:51:36 GMT