topic What does 'Your questions' mean? in Plusnet Feedback

What does 'Your questions' mean?

damole — Wed, 12 Jun 2013 20:41:24 GMT

I just wanted to look up an old support ticket (question) from last year and now I see that every there are 3 questions added every month for the invoice and bandwidth reset items. These are no my questions and make it very difficult to find the actual question I am looking for.
Can somebody please explain the logic behind this?
thanks
damole

Re: What does 'Your questions' mean?

Townman — Wed, 12 Jun 2013 21:54:09 GMT

Hi,
The 'ticket' (question) system records ALL contact or communication with you. Therefore billing and service changes are recorded there 'for the record'.
HTH

Re: What does 'Your questions' mean?

damole — Wed, 12 Jun 2013 22:16:16 GMT

I get that but when I click on a link labelled 'view your questions', I would actually expect it to show, 'my questions' and not a whole bunch of service/status messages even if they relate to my account. It's a poorly designed system and hopefully PlusNet will fix it one day. Sure some of the messages are listed of type 'service notice' but the invoice message are listed as type 'question' of which they are most definitely not.
--damole